Service Quality Engineer

6041-Ethicon Endo Surgery Inc Legal Entity; Cincinnati (OH); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Pension plan

401(k) plan

Paid time off

Long-term incentive program

Job summary

Johnson & Johnson MedTech in Cincinnati, OH is recruiting a Service Quality Engineer to support the quality and compliance of service and repair operations for MedTech Surgery Energy products. The role partners with Service Engineering, Complaint Management and cross‑functional teams to ensure processes meet regulatory requirements while driving continuous improvement initiatives and customer satisfaction.

You will analyze quality metrics, participate in CAPAs, audits, and risk management

Qualifications

• Bachelor's degree in a STEM field is strongly preferred; non‑STEM with additional technical training will be considered.
• Minimum of 2 years of professional experience.
• Strong analytical, problem‑solving, and communication skills.
• Experience in a regulated medical device, pharmaceutical, or biopharmaceutical environment is a plus.

Responsibilities

• Provide quality engineering support for service and repair operations in the Cincinnati Service Center and international service centers.
• Support complaint investigations, nonconformance management, CAPAs, and audit readiness activities.
• Analyze quality metrics and trends to identify opportunities for process improvements and risk reduction.
• Collaborate with new product introduction and lifecycle management teams to ensure serviceability and repair considerations are incorporated into product development.
• Support quality and cost improvement projects that enhance service performance and customer satisfaction.
• Partner with cross‑functional teams to maintain compliance with quality systems, regulatory requirements, and company policies.
• Assist in evaluating repaired products, spare parts, and service processes to improve efficiency and effectiveness.

Skills

Data Savvy

Document Management

Quality Systems

Lean

Six Sigma

CAPA

Education

Bachelor's degree in STEM

Tools

Microsoft Office

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

Job Function: Supply Chain Engineering Job Sub Function: Quality Engineering Job Category: Scientific/Technology All Job Posting Locations: Cincinnati, Ohio, United States of America

Job Description

Johnson & Johnson MedTech is recruiting for a Service Quality Engineer, located in Cincinnati, OH. The Service Quality Engineer plays a key role in supporting the quality and compliance of service and repair operations for J&J MedTech Surgery Energy products. This position partners closely with Service Engineering, Complaint Management, Service Solutions, and cross‑functional teams to ensure service processes meet quality, regulatory, and customer requirements while driving continuous improvement initiatives.

Key Responsibilities

• Provide quality engineering support for service and repair operations in the Cincinnati Service Center and international service centers.
• Support complaint investigations, nonconformance management, CAPAs, and audit readiness activities.
• Analyze quality metrics and trends to identify opportunities for process improvements and risk reduction.
• Collaborate with new product introduction and lifecycle management teams to ensure serviceability and repair considerations are incorporated into product development.
• Support quality and cost improvement projects that enhance service performance and customer satisfaction.
• Partner with cross‑functional teams to maintain compliance with quality systems, regulatory requirements, and company policies.
• Assist in evaluating repaired products, spare parts, and service processes to improve efficiency and effectiveness.

Qualifications

Education: A bachelor’s degree in a Science, Engineering, Technology, or Mathematics (STEM) field is strongly preferred. Non‑STEM graduates with additional technical training or experience will also be considered.

Experience and Skills

Required: Minimum of 2 years of professional experience. Strong analytical, problem‑solving, and communication skills. Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word. Ability to work effectively in a cross‑functional and collaborative environment.

Preferred: Experience in a regulated medical device, pharmaceutical, or biopharmaceutical environment. Knowledge of quality systems, CAPA, root cause analysis, risk management, validation, and process improvement methodologies. Familiarity with Lean, Six Sigma, DMAIC, DMADV, FMEA, MSA, statistical process control, or related quality engineering tools.

Travel

Up to 10%

Required Skills

Customer Centricity, Data Savvy, Document Management, Execution Focus, Good Automated Manufacturing Practice (GAMP), Issue Escalation, Lean Supply Chain Management, Process Control, Process Improvements, Quality Control Testing, Quality Services, Quality Standards, Quality Systems Documentation, Science, Technology, Engineering, and Math (STEM) Application, Supervision, Supply Planning, Technologically Savvy

Base Pay

The anticipated base pay range for this position is$65,000.00-$104,650.00.

Additional Description for Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long‑term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation–120 hours per calendar year
Sick time-40 hours per calendar year; for employees who reside in the State of Colorado–48 hours per calendar year; for employees who reside in the State of Washington–56 hours per calendar year
Holiday pay, including Floating Holidays–13 days per calendar year
Work, Personal and Family Time-up to 40 hours per calendar year
Parental Leave–480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave–240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave–80 hours in a 52‑week rolling period
10 days Volunteer Leave–32 hours per calendar year
Military Spouse Time‑Off–80 hours per calendar year

Additional General Information on Company Benefits

Please go to: https://www.careers.jnj.com/employee-benefits

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

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