SERVICE & QUALITY COORDINATOR

Socket.dev; San Juan (PR); On-site; USD 32,000 - 46,000; Full time

Job summary

Socket.dev is seeking a Service & Quality Coordinator in the Operations area. The role ensures attendance tracking, data accuracy, and compliance with program proposals, while coordinating with leaders across Health and Life Skills, Education, Recreation and Sports, Youth Development, and Employability to improve quality and efficiency.

The candidate will supervise data integrity, coordinate with community partners, and support leaders with strategies to retain participants and enhance program

Qualifications

• Bachelor's degree and 1 year of related experience.
• Associate degree and 1 year of related experience.
• Administrative knowledge of office procedures and systems.
• Strong English language and communication skills.

Responsibilities

• Keep the membership system up to date with accurate data.
• Enroll participants and maintain required documents.
• Guide participants on club benefits and ensure card usage.
• Evaluate attendance frequency and analyze trends.
• Prepare timely reports and suggest program improvements.
• Ensure security and a safe reception area.
• Support Unit Director in evaluating club effectiveness.
• Coordinate community activities to meet attendance and retention targets.
• Develop alliances with schools and other organizations.
• Promote customer service and act as a positive example.

Skills

Admin procedures

Customer service

Data analysis

English language

Communication

Team coordination

Risk management

Education

Bachelor of Business Administration

Associate degree in Business Administration / CIS / Office Systems

Job description

TITLE: Service & Quality Coordinator

AREA: Operations

REPORTS TO: Unit Director

STATUS: oFull time - Hourly üFull time - Salary oPart Time - Hourly

CLASIFICATION (FLSA): üExempt oNon-Exempt

GENERAL DESCRIPTION:

Responsible for registering the attendance of the participants daily, keeping the data updated in the system, and monitoring compliance with the proposals that subsidize the operations. It establishes strategies to guarantee the retention of the participants and offers suggestions to the leaders of Health and Life Skills, education, Recreation and Sports, Youth Development, Career Development, and Employability among others on the effectiveness, quality, and efficiency of the programs.

TASKS AND DETAILED WORK ACTIVITIES:

1. Keeps the membership system up to date with the correct and updated data.
2. Enroll all participants and maintain a record of all required documents.
3. Guides all participants on the important aspects and benefits of the club and guarantees that they use the membership card.
4. Evaluate the frequency of the participants' attendance, identify trends and analyze the results to ensure that the Unit is meeting the requirements of the proposals.
5. Make the required reports on time and with accurate information. In addition, it offers suggestions and proposes strategies to support the programs.
6. Ensures security, promotes a risk-free environment, and maintains the proper appearance of the reception area.
7. Supports the Unit Director Leader in analyzing the effectiveness of the club and the operation in general.
8. Coordinate activities in the community to market the club and in turn meet the required attendance of participants, as well as retention and impact on other youth. Communicate and distribute information about upcoming events and activities.
9. Develops solidarity with other Clubs and other non-profit organizations to establish links with professionals in the community; visits program participants' schools at least once per semester. In addition, it will establish and promote alliances with the schools of the participants.
10. Promote customer service in your area and throughout the Club and is a positive example inside and outside it.
11. Identify and manage possible risk situations for the Unit's operations.
12. Know and serve the clientele of donors, participants, families, and communities.
13. Oversees and evaluates the performance of the Maintenance Leaders and Safety Leaders to ensure compliance with action and work plans.
14. Perform any other task requested by the supervisor.

SUPERVISORY RESPONSIBILITIES:

• Determine schedules, sequences, and assignments for work activities, based on work priority and skill of personnel.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Encouraging and building mutual trust, respect, and cooperation among team members.
• Identify the developmental needs of others, developing formal educational or training initiatives, such as, coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Confer with personnel, to coordinate work activities, resolve employee grievances, or identify and review resources needed.
• Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
• Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.

EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED:

• Bachelor of Business Administration from an accredited university and one (1) year of related experience.
• Grade Associateof Business Administration, Computer Information System or Office System from an accredited university and one (1) year of related experience.
• Administrative— Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

• English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Personnel and Human Resources— Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Communicating with Supervisors, Peers, or Subordinates— providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Coordinating the Work and Activities of Others— getting members of a group to work together to accomplish tasks.
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Making Decisions and Solving Problems— analyzing information and evaluating results to choose the best solution and solve problems.
• Evaluating Information to Determine Compliance with Standards— Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Data or Information Analysis —Identifying the underlying principles, reasons, or facts of information by breaking down the information or data into separate parts.
• Monitor Processes, Materials, or Surroundings— monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
• Active Learning— Understanding the implications of new information for both current and future problem-solving and decision-making.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Individuals may need to sit or stand as needed. The position may require walking primarily on a level surface for periodic periods throughout the day. May reach above shoulder height or below the waist and lift as required to file documents or store materials throughout the workday must be able to lift 15 pounds and use proper lifting techniques.
• Works in a dynamic environment with children and young people, which can vary as necessary. It is continually transported from one place to another.
• Standing or sitting and speaking or listening are regularly required. Ability to use common office equipment such as computers, facsimiles, printers, calculators, etc. You are frequently required to drive motor vehicles.

DISCLAIMER:

• The information presented indicates the general nature and level of work expected of employees in this classification.It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

• An Equal Employment Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.