Service Provider Sourcing Specialist

Canadian Branch of American Bankers Insurance Company of Florida; United States; Remote; USD 29,000 - 48,000; Full time

Job summary

Assurant is seeking a Staff Service Recruitment Associate to recruit and onboard Independent Service Providers for our Home Warranty Service Delivery team. You will source, contract, and support ISPs to ensure a seamless experience for customers.

Reporting to the Regional Service Manager, you will use Excel and other systems to track metrics, maintain profiles, and assist with SLA adherence. Excellent communication and confidentiality are required.

Qualifications

• High School Diploma, GED, or higher.
• 1+ years’ experience with Microsoft Office with strong Excel skills.
• Excellent verbal and written communication; ability to build and maintain relationships with service providers.
• Advanced analytical and organizational skills.

Responsibilities

• Lead the recruitment and onboarding for all new ISPs (Independent Service Providers).
• Directly responsible for closing gaps in our network to reduce Locating and Buyouts.
• Set up and maintain service provider profiles in Assurant systems.
• Utilize Excel, reports, and other tools to manage data and track recruitment metrics.
• Support the Regional Service Manager with daily tasks and responsibilities.
• Assist with sending/receiving ISP agreements and rate adjustments.
• Maintain notes in databases/spreadsheets.
• Participate in team meetings and share best practices.
• Assist with service locating in assigned region.
• Other duties as assigned.

Skills

Microsoft Office

Excel

Multitasking

Communication

Independent work

Analytical skills

Confidentiality

Flexibility

Education

High School Diploma

Tools

Excel

Job description

The Staff Service Recruitment Associate is responsible for efficiently recruiting and maintaining the Independent Service Network for our Home Warranty Service Delivery team. Reporting directly to the Regional Service Manager of their assigned region, this role involves sourcing, onboarding, and supporting independent service providers to ensure a seamless experience for our customers. In addition to learning and utilizing all databases and applications relevant to recruitment and contract management, the individual in this role will contribute to the overall success of our service delivery operations through adept technology use and effective communication skills and assist with maintaining service locating SLA’s.

What will be my duties and responsibilities in this job?

• Lead the recruitment and onboarding efforts for all new ISPs
• Directly responsible for closing gaps in our network to reduce Locating and Buyouts
• Set up and maintain service provider profiles as it relates to Assurant systems
• Utilize Excel, reports provided, and other tools to manage and analyze data, and track recruitment metrics
• Support the RSM (Regional Service Manager) with daily tasks and responsibilities
• Support RSM with sending/receiving ISP agreements and rate adjustments
• Maintain notes in databases/spreadsheets
• Actively participates in team meetings and best practice sharing
• Assist with service locating in their assigned region
• Other duties as assigned

What are the requirements needed for this position?

• High School Diploma, GED, or higher
• 1+ years’ experience with Microsoft Office with strong Excel skills
• Strong multitasking skills, with the ability to manage multiple tasks, systems, and web pages all in a single session
• Elevated verbal and written communication skills to create and maintain exceptional relationships with service providers
• Ability to work independently and collaboratively within a team
• Excellent verbal and written communication skills
• Advanced analytical and organizational skills
• Advanced experience with Microsoft based programs and computer products.
• Commitment to maintaining confidentiality and professionalism in all interactions
• Flexibility to adapt to changing priorities and business needs

What other skills/experience would be helpful to have?

• Strong multitasking skills, with the ability to manage multiple tasks, systems and web pages all in a single session
• Ability to work independently and collaboratively within a team
• Excellent verbal and written communication skills
• Advanced analytical and organizational skills
• Advanced experience with Microsoft based programs and computer products.
• Commitment to maintaining confidentiality and professionalism in all interactions
• Flexibility to adapt to changing priorities and business needs

What are the working conditions and physical requirements of this job?

This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear. Required to use hands to finger, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range:

$20.96 - $34.59

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.