Service Project Manager

Redman Equipment & Manufacturing Company; City of Rochester (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Savings Plan

Employee assistance program

Job summary

Redman Equipment & Manufacturing Company in Rochester, NY seeks a Service Project Manager to oversee service account management and maintain strong relationships with customers. The role involves quoting service repairs and ensuring timely delivery of solutions.

The ideal candidate will have an AAS degree or equivalent HVAC experience, excellent customer service skills, and a minimum of 10 years technical experience. A comprehensive benefits package is offered.

Qualifications

• 10+ years of technical experience in the HVAC industry preferred.
• Ability to quote HVAC repairs.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Maintain customer satisfaction by providing efficient and courteous service.
• Quote mechanical service repair work and oversee the execution.
• Coordinate with regional service teams or outside vendors.

Skills

Customer service skills

Detail oriented

HVAC technical experience

Proficiency in Microsoft Word and Excel

Education

AAS degree or equivalent work experience in HVAC

Job description

About Us

We offer a broad spectrum of commercial and residential HVAC and facilities services, from rooftop to foundation and everything in between. In addition to HVAC repairs and maintenance, our portfolio of facilities services includes on-site personnel for building management operations and maintenance.

Job Summary

EMCOR Services Betlem is looking for a Service Project Manager who can build and maintain strong, long‑lasting relationships with existing service customers. This includes but may not be limited to overseeing service account management, quoting service repairs, and ongoing coordination between the customer and any resources needed to meet customers’ HVAC service needs.

Essential Duties & Responsibilities

• Focus on client retention. Maintain customer satisfaction by providing efficient and courteous service.
• Support our clients, understand their needs, and develop service repair solutions to achieve objectives.
• Quote mechanical service repair work and oversee the execution of the work.
• Ensure proposals detail the scope of work, lead time(s), and exclusions are well noted.
• Coordinate with regional service teams or outside vendors to execute scheduled work.
• Participate in investigating and resolving semi‑complex problems that arise in the general course of doing business.
• Ensure billings are reviewed weekly and process through the proper internal channels.
• Ensure the timely and successful delivery of our solutions to the client.
• Facilitate communication between customer and account manager as needed.
• Assist the sales team with securing new business within the existing customer base.
• Work in a team environment with matrix reporting structure.
• Ensure all job safety requirements are coordinated properly and being followed.
• Coordinate subcontractors as required.

Qualifications

#betlem

• AAS degree or equivalent work‑related experience in the HVAC industry.
• Excellent customer service skills including effective verbal and written communication.
• 10+ years of technical experience in the HVAC industry preferred.
• Ability to quote HVAC repairs.
• Detail oriented and highly organized with the ability to handle multiple tasks and assignments.
• Clean, neat and professional appearance. A top performer who can instill pride of workmanship in their self and in others.
• Ability to work collaboratively with colleagues and staff to create results in a team‑oriented environment.
• Ability and willingness to travel if needed to coordinate teams and vendors in multiple markets.
• Proficient with Microsoft Word and Excel.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our AffWaterleft;ative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

Compensation Range-$60,000/year-$80,000/year

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

#betlem

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