Service Professional II

Owl Services LLC; Aurora (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

PTO, Holidays

401k with Company Match

Tuition Reimbursement

Company Paid Life Insurance

EAP & Wellness Program

Per Diem

Job summary

Seneca Companies Inc., an OWL Services affiliated company, is hiring a Service Professional II to service and repair electronic, hydraulic and mechanical petroleum equipment across customer sites. Daily driving between locations is required, with a focus on customer service and accurate documentation.

The role demands 3+ years in related repair work, strong electrical/mechanical skills, and a valid driver's license; safety certifications are preferred.

Qualifications

• High School diploma or equivalent required.
• 3+ years of experience in mechanical, fuel, electrical systems or related repair work.
• Valid driver’s license with clean record; MO Class E license noted; manufacturer and safety certifications required.

Responsibilities

• Service and repair petroleum equipment at customer sites; provide superior customer service.
• Communicate with dispatch, open/close work orders, document repairs.
• Collaborate with other technicians on servicing and installing equipment.
• Maintain parts inventory accuracy in service vehicles.
• Perform other duties as assigned.

Skills

Electrical knowledge

Mechanical abilities

Excellent troubleshooting

Autonomy

Education

High School diploma or equivalent

Job description

Who We Are

This position is with Seneca Companies Inc., an OWL Services Affiliated Company.

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn .

Job Title: Service Professional II

Job Description: To perform repair and service work on electronic, hydraulic and/or mechanical petroleum equipment and products as applicable.

What You’ll Do:

• 50%: Service and repair electronic, hydraulic and mechanical petroleum equipment and any other petroleum equipment in the service field while providing superior customer service to all current and potential customers. Troubleshoot and make repairs to ensure proper operations. Install, program and test newly installed equipment. This position requires daily driving between various customer locations and project sites.
• 20%: Communicate with service dispatch team on the status of work orders and service jobs. Open and close work orders with dispatch team. Provide service repair narratives (written and verbal) for our customers, submit paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• 15%: Collaborate/train with other service technicians on servicing/repairing/installing equipment and other essential functions of the position.
• 10%: Monitors and is accountable for accuracy of parts inventory in service vehicle including, but not limited to, transfers of parts to appropriate jobs and other service techs as applicable as well as returns to warehouse facilities.
• 5%: Other duties as assigned.
• Working Hazards: Works in an environment with potential exposure to fumes, dirt, noise, equipment movement dangers, vibrations, dangerous chemical/solvents, electrical shock, and inclement temperature extremes.
• Physical/Mental Exertion: Ability to perform heavy physical labor exerting up to 50 pounds of force on an occasional basis and up to 20 pounds of force on a frequent basis performing such tasks as climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, and grasping. Ability to drive for extended periods of time each day with possible overnight stays.

What We’re Looking For:

• Education: High School diploma or equivalent.
• Experience:3+ years of experience in mechanical systems, fuel systems, electrical systems, construction or related repair work experience is required.
• Licenses/Certifications: A valid driver’s license is required (Class E in MO). Technicians must maintain a good driving record. Current manufacturer and safety certifications required prior to hire;Hazwoperand Wayne certified preferred.
• Technical Abilities: Electrical knowledge and excellent mechanical abilities. Ability to operate mechanical equipment and machines as described.
• Autonomy/Direction: Typically reports to a supervisor or manager. Expected to work under intermittent supervision. Expected to have efficacy in the field, relying on senior technicians and supervisors less. Ability to teach and coach junior technicians on proper troubleshooting techniques.

Why Choose OWL Services?

• Competitive Pay & Per Diem
• Health, Dental, and Vision Insurance with optional offerings of HSA and FSA
• Paid Time Off including Vacation Time, Personal Days, and Holidays
• Employer-Paid Short-Term Disability
• 401k with Company Match
• Tuition Reimbursement
• Company Paid Life Insurance
• Free Employee Assistance Program (EAP) and Wellness Program

This job description is intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job, and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Requisition #4146