Service Pro / Shift Leader

Tokyo Joe's; Wheat Ridge (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Service Pro to elevate restaurant operations and enhance guest experiences. This dynamic role involves managing daily operations, training team members, and ensuring top-notch service in a fast-paced environment. You'll have the opportunity to create a fun and energetic atmosphere while handling cash transactions and maintaining safety standards. If you thrive in teamwork and possess excellent communication skills, this position is perfect for you to make a significant impact in a vibrant dining setting.

Qualifications

• Excellent guest service skills and cash handling experience are essential.
• Must be adaptable and dependable in a fast-paced environment.

Responsibilities

• Lead and manage restaurant operations while training team members.
• Create positive experiences for guests and team members alike.
• Ensure cleanliness and safety throughout the restaurant.

Skills

Guest Service Skills

Cash Handling

Communication Skills

Teamwork

Adaptability

Work Ethic

Job description

As a Service Pro, you are our elite! You are responsible for leading and managing the operations of the restaurant as a manager would. A service pro has mastered operations and takes on responsibility for training and development of new and current team members. We are looking for people with experience in training, can share positive vibes, is a good communicator, and provides top notch service. This role provides an opportunity to empower others be their best.

RESPONSIBILITIES

• Create positive guest and team member experiences, creating a fun and energetic vibe
• Take guests' food orders and handle cash and credit transactions
• Follow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift
• Demonstrate knowledge of the brand and menu items
• Follow sanitation and safety procedures including knife handling and kitchen equipment
• Maintain cleanliness and organization throughout the restaurant and ensure proper set up and/or breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas
• Effectively handle guest concerns and complaints
• Train new employees on station tasks
• Work as a team to prepare the restaurant for each shift
• Act with integrity, honesty and knowledge that promotes the culture of Tokyo Joes
• Maintain regular and consistent attendance and punctuality
• Manage others through positive communication, teamwork and delegation to complete tasks
• Food, Team Member and Guest Safety
• Cleanliness and maintenance of the restaurant and equipment
• Enforce and follow all company policies and procedures
• Mastery of menu portion and allergens

KNOWLEDGE/SKILLS/REQUIREMENTS

• Excellent guest service skills required.
• Cash Handling and Management
• Ability to work in a fast-paced environment for up to 8+ hours per shift.
• Team oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively with guests and team members.
• Ability to work nights, weekends and holidays.
• Ability to work with sharp kitchen tools when in a prep position.