Service Pro / Shift Leader

Tokyo Joe's; Longmont (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant in Longmont seeks a Service Pro to manage operations, train staff, and ensure exceptional guest experiences. The role requires strong communication and teamwork skills, with a focus on maintaining a positive atmosphere and upholding safety standards.

Qualifications

• Experience in training new employees.
• Ability to work in a fast-paced environment.

Responsibilities

• Create positive guest and team member experiences.
• Train new employees on station tasks.
• Maintain cleanliness and organization throughout the restaurant.

Skills

Guest Service

Communication

Teamwork

Job description

As a Service Pro, you are our elite! You are responsible for leading and managing the operations of the restaurant as a manager would. A service pro has mastered operations and takes on responsibility for training and development of new and current team members. We are looking for people with experience in training, can share positive vibes, is a good communicator, and provides top notch service. This role provides an opportunity to empower others to be their best.

Responsibilities

1. Create positive guest and team member experiences, creating a fun and energetic vibe
2. Take guests' food orders and handle cash and credit transactions
3. Follow Tokyo Joes operational policies and procedures, including those for cash handling and safety/security to ensure the safety of all team members during each shift
4. Demonstrate knowledge of the brand and menu items
5. Follow sanitation and safety procedures including knife handling and kitchen equipment
6. Maintain cleanliness and organization throughout the restaurant and ensure proper setup and breakdown of the entire restaurant including dining room, restrooms, kitchen, and prep areas
7. Effectively handle guest concerns and complaints
8. Train new employees on station tasks
9. Work as a team to prepare the restaurant for each shift
10. Act with integrity, honesty, and knowledge that promotes the culture of Tokyo Joes
11. Maintain regular and consistent attendance and punctuality
12. Manage others through positive communication, teamwork, and delegation to complete tasks
13. Ensure food, team member, and guest safety
14. Maintain cleanliness and maintenance of the restaurant and equipment
15. Enforce and follow all company policies and procedures
16. Achieve mastery of menu portions and allergens

Knowledge/Skills/Requirements

1. Excellent guest service skills required
2. Cash handling and management
3. Ability to work in a fast-paced environment for up to 8+ hours per shift
4. Team-oriented, adaptable, dependable, and strong work ethic
5. Effective communication with guests and team members
6. Availability to work nights, weekends, and holidays
7. Ability to work with sharp kitchen tools when in a prep position

Required and Preferred

Additional details about preferences and requirements can be specified here.