Service Porter/Valet

GRUBBS Family of Dealerships; Grapevine (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Grubbs Family of Dealerships in Texas seeks a Service Support Specialist / Valet to be the first impression on our service drive, delivering a premium customer experience. This full-time role supports service staff by greeting guests, guiding them to the right advisor, and ensuring vehicles are retrieved, parked, and returned clean and ready.

This position is 40 hours per week with early mornings to evenings, Monday through Friday and Saturdays; Sundays are closed.

Qualifications

• Prior valet, porter, or automotive service experience is a plus.
• Ability to greet customers warmly and make them feel valued.
• Professional, polished appearance per dress code standards.
• Strong situational awareness to involve others as needed.
• Must be physically able to stand, walk, bend, kneel throughout the day.

Responsibilities

• Greet every customer entering the service drive with a warm, professional welcome and direct them to the right advisor or department.
• Transport customer and dealership vehicles in and out of the service drive to support workflow; park and retrieve inventory and customer vehicles safely.
• Assist with loaner vehicle preparation and return check-in; ensure cars are clean, fueled, and ready for the next customer.
• Maintain a clean, organized service drive and vehicle lot reflecting Grubbs standards; dispose of waste properly.

Skills

Interpersonal skills

Professional appearance

Situational awareness

Customer service oriented

Physically active

Driver's license

Job description

Service Support Specialist / Valet | Grubbs Family of Dealerships

Join a team that takes pride in delivering a premium ownership experience.

At Grubbs Family of Dealerships, our Service Support Specialists are the first impression and the lasting memory for every customer who visits our service drive. This is more than a valet role. It's a front-line position on a high-performing team that values professionalism, hustle, and genuine hospitality.

What You\'ll Do:

Deliver a Premium Customer Experience

• Greet every customer entering the service drive with a warm, professional welcome
• Assist customers with their needs and confidently direct them to the right advisor or department
• Retrieve vehicles for customers at pickup, waiting at the car and thanking them personally for their business
• Install protective coverings (seat covers, steering wheel covers, floor mats) in every vehicle before service begins

Keep Operations Moving

• Transport customer and dealership vehicles in and out of the service drive to support customer workflow
• Park and retrieve inventory and customer vehicles safely and efficiently
• Assist with loaner vehicle preparation and return check-in, ensuring cars are clean, fueled, and ready for the next customer
• Support the service team with day to day operational needs as directed by Service Advisors, Service Technicians, and the Service Director

Own the Environment

• Maintain a clean, organized service drive and vehicle lot that reflects the Grubbs standard
• Keep lots neat and arranged in accordance with dealership display guidelines
• Properly dispose of waste and maintain cleanliness throughout the service department
• Flag any vehicle condition concerns discovered during final inspection to management before customer delivery

What We\'re Looking For:

• Prior valet, porter, or automotive service experience is a plus, but a great attitude and willingness to learn go a long way
• Excellent interpersonal skills with a natural ability to make customers feel welcome and valued
• A professional, polished appearance in compliance with Grubbs dress code standards
• Strong situational awareness, knowing who to involve and when to elevate
• Physically active role: must be comfortable standing, walking, bending, squatting, and kneeling throughout the day
• Responsible, detail oriented, and trustworthy when handling customer and dealership assets
• Valid driver\'s license with a clean driving record

Schedule & Availability

This is a full time, 40 hour per week position.

Day

Hours

Monday through Friday

6:45 AM to 7:00 PM (shift based)

Saturday

6:45 AM to 5:00 PM (shift based)

Sunday

Closed

Why Grubbs?

Grubbs Family of Dealerships is a respected, multi brand automotive group with deep roots across Texas. We invest in our people, maintain high standards, and take pride in the experience we deliver, both to our customers and our team members.

If you take pride in your work, carry yourself with professionalism, and want to be part of something bigger than a job, we want to hear from you.

Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.

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