Service Porter/Valet

Grubbs Acura Tulsa; Grapevine (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Grubbs Acura Tulsa is seeking a full-time Service Support Specialist to join our team, delivering a premium customer experience and supporting service operations. The role involves greeting clients, transporting vehicles, and maintaining a clean service drive.

Ideal candidates possess strong interpersonal skills and situational awareness. This position requires a valid driver's license and involves physical activity throughout the day. Join us to be part of a service team that values professionalism and customer satisfaction.

Qualifications

• Prior valet, porter, or automotive service experience is a plus.
• Excellent interpersonal skills to make customers feel welcome.
• Strong situational awareness and ability to escalate issues.

Responsibilities

• Greet customers at the service drive.
• Transport and park vehicles safely and efficiently.
• Maintain cleanliness in the service area.

Skills

Interpersonal skills

Situational awareness

Attention to detail

Education

Valid driver's license

Job description

Service Support Specialist / Valet |Grubbs Family of Dealerships

Join a team that takes pride in delivering a premium ownership experience.

At Grubbs Family of Dealerships, our Service Support Specialists are the first impression and the lasting memory for every customer who visits our service drive. This is more than a valet role. It's a front-line position on a high-performing team that values professionalism, hustle, and genuine hospitality.

What You'll Do:

Deliver a Premium Customer Experience

• Greet every customer entering the service drive with a warm, professional welcome
• Assist customers with their needs and confidently direct them to the right advisor or department
• Retrieve vehicles for customers at pickup, waiting at the car and thanking them personally for their business
• Install protective coverings (seat covers, steering wheel covers, floor mats) in every vehicle before service begins

Keep Operations Moving

• Transport customer and dealership vehicles in and out of the service drive to support customer workflow
• Park and retrieve inventory and customer vehicles safely and efficiently
• Assist with loaner vehicle preparation and return check-in, ensuring cars are clean, fueled, and ready for the next customer
• Support the service team with day to day operational needs as directed by Service Advisors, Service Technicians, and the Service Director

Own the Environment

• Maintain a clean, organized service drive and vehicle lot that reflects the Grubbs standard
• Keep lots neat and arranged in accordance with dealership display guidelines
• Properly dispose of waste and maintain cleanliness throughout the service department
• Flag any vehicle condition concerns discovered during final inspection to management before customer delivery

What We're Looking For:

• Prior valet, porter, or automotive service experience is a plus, but a great attitude and willingness to learn go a long way
• Excellent interpersonal skills with a natural ability to make customers feel welcome and valued
• A professional, polished appearance in compliance with Grubbs dress code standards
• Strong situational awareness, knowing who to involve and when to escal
• Physically active role: must be comfortable standing, walking, bending, squatting, and kneeling throughout the day
• Responsible, detail oriented, and trustworthy when handling customer and dealership assets
• Valid driver's license with a clean driving record

Schedule & Availability

This is a full time, 40 hour per week position.

• Monday through Friday: 6:45 AM to 7:00 PM (shift based)
• Saturday: 6:45 AM to 5:00 PM (shift based)
• Sunday: Closed

Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.