Service Porter - Town & Country Toyota

Sonic Automotive; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Porter to enhance customer experience at their Charlotte location. This role involves greeting customers, managing service traffic, and maintaining a clean service area. The ideal candidate will thrive in a team-oriented environment and contribute to a smooth operation by ensuring vehicles are parked correctly and efficiently. With a commitment to customer satisfaction and safety, this position offers an exciting opportunity to grow within a supportive automotive dealership. Join a company that values your success and offers comprehensive training and benefits.

Benefits

Comprehensive training

Competitive compensation

Unparalleled benefits

Internal advancement opportunities

Qualifications

• Must be able to greet customers with a friendly attitude and maintain a professional appearance.
• Ability to drive vehicles safely and report any damage immediately.

Responsibilities

• Greets customers and directs them to the appropriate service personnel.
• Controls service traffic flow and assists with loaner vehicles as needed.
• Maintains a clean and safe service drive area.

Skills

Customer Service

Communication Skills

Attention to Detail

Driving Skills

Education

High School Diploma

Job description

Service Porter - Town & Country Toyota in Charlotte, NC at Sonic Automotive

Location: South Boulevard 9101
Charlotte, NC 28273

Job Type: Other

Experience: Associate

About

At Town & Country Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience while maintaining an orderly service parking area.

Duties and Responsibilities:

1. Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.
2. Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
3. Controls service traffic flow, parking and assists with loaner vehicles as needed. Parks vehicles after they have been written up.
4. Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation.
5. Retrieves customer vehicles at cashier for pick-up; waits at vehicle for customer, thanks customers for their business.
6. Installs disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all the vehicles taken in for service.
7. Delivers the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
8. Maintains a clean and safe service drive area, free of trash, water, leaves, and dirt.
9. Drives vehicles to and from service lane, service stalls, and parking lot as needed.
10. Makes key tags for vehicles.
11. Maintains a professional appearance.
12. Performs other duties as assigned.
13. Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All applicants must be authorized to work in the USA and perform duties and responsibilities in a safe manner. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.