Service Porter - Long Beach BMW

Momentum BMW; Long Beach (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Momentum BMW in Long Beach, CA, seeks a Service Greeter/Porter to ensure smooth traffic flow and convenient service parking. You will greet customers, collect vehicle information, and direct them to the right service staff. The role also involves moving vehicles, maintaining a clean drive area, and upholding safety policies.

Patience, reliability, and a customer-first attitude are essential. This position offers hourly pay with a focus on safety and teamwork in a busy automotive service

Qualifications

• Ability to greet customers with a friendly, professional attitude.
• Capability to record customer information (name, VIN, tag, mileage, vehicle damage).
• Capacity to manage service traffic, parking, and loaners; assist as needed.

Responsibilities

• Greet customers entering the service area with a positive, professional demeanor.
• Determine if customers have appointments and record required details (name, VIN, tag, mileage, damage).
• Control service traffic, parking, and assist with loaners; park vehicles after intake.

Skills

Customer service

Driving

Attention to detail

Safety awareness

Job description

Job Description

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area.

Duties And Responsibilities

• Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location
• Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)
• Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up
• Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation
• Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business
• Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service
• Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot
• Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.
• Drives vehicles to and from service lane, service stalls, and parking lot as needed.
• Makes key tags for vehicles
• Maintains a professional appearance
• Performs other duties as assigned
• Must follow all company safety policies and procedures,and immediately report any and all accidents to a manager or supervisor.

Salary

$17 / hour

The Porter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines