Service Porter - Beverly Hills BMW

Momentum BMW; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Momentum BMW is looking for a Service Greeter/Porter to facilitate a smooth service experience for customers. The role involves greeting clients, managing vehicle flow, and ensuring a neat service area. Join a team that offers comprehensive training, competitive pay, and excellent benefits.

Benefits

Comprehensive training

Competitive pay

Excellent benefits

Qualifications

• Authorized to work in the USA.
• Pass pre-employment tests (background check, MVR, drug tests, credit report).
• Maintain a professional appearance.

Responsibilities

• Greet customers with a friendly attitude and assist with their needs.
• Control service traffic flow and park vehicles efficiently.
• Maintain a clean and safe service drive area.

Skills

Customer Service

Professional Attitude

Safety Awareness

Teamwork

Job description

Job Description

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility, increasing customer convenience, and maintaining an orderly service parking area.

Duties and Responsibilities

1. Greet all customers entering the service area with a friendly, professional attitude, answer questions, and direct them appropriately.
2. Determine if customers have appointments; record their name, VIN, tag number, mileage, and existing vehicle damage (walk-around).
3. Control service traffic flow, assist with parking and loaner vehicles as needed, and park vehicles after they are written up.
4. Drive vehicles safely, report any lot damage immediately, and aim for zero lot damage.
5. Retrieve customer vehicles at the cashier for pickup, wait with the vehicle if necessary, and thank customers for their business.
6. Install disposable seat covers, steering wheel covers, floor mats, and ID tags in all serviced vehicles.
7. Deliver keys and hard copies of repair orders to the Service Advisor immediately after parking.
8. Maintain a clean and safe service drive area, free of trash, water, leaves, and dirt.
9. Drive vehicles to and from the service lane, stalls, and parking lot as needed.
10. Create key tags for vehicles.
11. Maintain a professional appearance.
12. Perform other duties as assigned.
13. Follow all safety policies and procedures, reporting any accidents immediately.
14. Perform each essential duty satisfactorily to successfully perform the job.
15. Meet the knowledge, skill, and ability requirements listed.
16. Accommodations may be made for individuals with disabilities.
17. Applicants must be authorized to work in the USA.
18. All duties must be performed safely.
19. Pass pre-employment testing, including background checks, MVR, drug tests, credit report, and valid driver license.

Additional Information

Join our team and enjoy comprehensive training, competitive pay, and excellent benefits. The Porter position offers a pay scale with a base hourly rate between $15.50 and $18.00.

All your information will be kept confidential according to EEOC guidelines.

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