eSales Agent - Beverly Hills BMW

Momentum Bmw Ltd; Los Angeles (CA); On-site; Full time

Job summary

A leading automotive dealership is seeking an eSales Agent to connect with customers interested in purchasing vehicles. This entry-level role includes responsibilities such as answering inquiries and generating sales appointments, providing an opportunity to develop skills in customer service and sales in a dynamic environment.

Benefits

Comprehensive training

Competitive compensation

Unparalleled benefits

Qualifications

• Must have at least 1 year of call center or sales experience.
• Ability to work in a fast-paced environment.
• Exceptional verbal communication skills are essential.

Responsibilities

• Engage with customers via phone, internet, and chat.
• Generate sales appointments and manage follow-ups.
• Deliver a premium customer experience in all interactions.

Skills

Communication

Customer Service

Time Management

Job description

2 weeks ago Be among the first 25 applicants

Job Description

The

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties And Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required
  
  

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

(The E-Sales Agent position has a pay scale consisting of the following, Wages included base hourly compensation of $19/hr)

Apply Now

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Automotive

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