Service Porter

Suburban-Ford-of-Waterford; Waterford Charter Township (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Suburban Ford of Waterford in Waterford, MI, is seeking a friendly Service Receptionist/Lot Attendant to greet customers and assist the service team. You’ll escort guests, organize the service parking lot, and help with clerical tasks as needed.

Join Lithia & Driveway, a large automotive retailer focused on growth and customer care. This role requires a valid driver’s license, a reliable vehicle, and strong communication and computer skills to support daily operations.

Qualifications

• Customer-focused demeanor and ability to greet customers warmly.
• Proactive in assisting the service team and guests.
• Comfort with basic computer tasks and clerical duties.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Greet and welcome service customers in a genuinely friendly and courteous manner.
• Assist all customers promptly and professionally.
• Assist the Service Receptionist with incoming telephone calls when necessary, answering in a professional and prompt manner.
• Assist Shuttle driver when needed.
• Perform various clerical tasks as assigned by service management.
• Identify the service advisor with whom the customer has an appointment and notify that advisor.
• Drive vehicles from the service lane to their proper places in the service parking lot.
• Retrieve customer vehicles from the parking lot when their bill is paid or as directed by the advisor.
• Maintain the parking lot in a neat and organized manner.
• Maintain a clean and organized work area.
• Report to management any situation that jeopardizes safety or integrity of dealership, employees or customers.
• Maintain a valid local area driver’s license and inform management of changes.

Skills

Attention to detail

Excellent communication

Basic computer skills

Sense of urgency

Valid driver’s license

Job description

Dealership: L0434 Suburban Ford of Waterford

What You’ll Do

Greet and welcome service customers in a genuinely friendly and courteous manner.

Assist all customers promptly and professionally.

Install disposable seat covers, steering wheel cover, and floor mats in vehicles arriving for service.

Identify the service advisor with whom the customer has an appointment and notify that advisor.

Drive vehicles from the service lane to their proper places in the service parking lot.

Retrieve customer vehicles from the parking lot when their bill is paid or as directed by the advisor.

Maintain the parking lot in a neat and organized manner.

Maintain a clean and organized work area.

Assist the Service Receptionist with incoming telephone calls when necessary, answering in a professional and prompt manner.

Assist Shuttle driver when needed.

Perform various clerical tasks as assigned by service management.

Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.

Maintain a valid local area driver’s license and immediately inform management of any changes in its status.

Other duties as assigned.

What You’ll Bring

• Strong attention to detail


• Sense of urgency


• Excellent communication


• Basic computer skills


• Attention to detail


• Acceptable driving record and a valid driver’s license in your state of residence

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!