Service Porter

Shelby American, Inc.; Thousand Oaks (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Service Porter to join their dynamic team. In this role, you will ensure the smooth operation of the service department by moving and organizing vehicles while providing exceptional customer service. This position offers a unique opportunity to grow within a supportive and collaborative environment, where your contributions will help revolutionize the automotive service experience. If you're passionate about hospitality and eager to learn, this is the perfect opportunity for you to kickstart your career in the automotive industry.

Benefits

Open Service Appointment Schedule

Career Path Opportunities

Positive Culture

Growth Opportunities

Competitive Compensation

Comprehensive Benefits Package

Qualifications

• No prior automotive experience required; strong work ethic and positive attitude needed.
• Must have a valid driver's license and clean driving record.

Responsibilities

• Safely move and organize vehicles within the service department.
• Provide excellent customer service and assist with vehicle pick-up and drop-off.
• Maintain a clean service area and assist technicians as needed.

Skills

Strong work ethic

Positive attitude

Attention to detail

Communication skills

Ability to work independently

Teamwork

Physical stamina

Education

High school diploma or equivalent

Job description

Description

No prior automotive industry experience is required to apply!

The Service Porter is a vital member of the service department team, ensuring smooth operations and a positive customer experience. You'll be responsible for cleaning, maintaining, and moving vehicles, while also assisting service advisors and technicians.

Responsibilities:

Vehicle Movement and Organization:

• Safely move vehicles within the service department (between service bays, parking lots, etc.).
• Organize vehicles on the service lot according to dealership display standards.
• Assist with customer vehicle pick-up and drop-off.

Customer Service:

• Provide a friendly and professional demeanor to customers.
• Assist customers with loading and unloading belongings from their vehicles.
• Answer basic customer questions and direct them to service advisors when needed.

Service Department Support:

• Maintain a clean and organized service area (sweeping, vacuuming, removing trash).
• Assist service advisors and technicians with tasks as directed.
• May shuttle customers to and from dealership (if applicable).

Additional Responsibilities:

• May perform errands for the service department, such as picking up parts.
• Adhere to all safety regulations and procedures.
• Other duties as assigned.

Qualifications:

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Experience: No previous experience required!
• Certifications: Valid driver's license with a clean driving record.
• Skills:
• Strong work ethic with a positive and helpful attitude.
• Ability to work independently and as part of a team.
• Excellent attention to detail and a commitment to quality.
• Good physical condition able to perform manual labor tasks (standing, bending, lifting).
• Excellent communication and interpersonal skills.

Benefits of Working at Swickard:

• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Career Path: Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us:

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and services.
• We are a team. Everyone plays a role in our success.
• Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?