Service Porter

Sport Subaru; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Sport Subaru in Kentucky is seeking a dependable Service Shuttle/Runner to greet customers, assist with vehicle transfers using the shuttle, and move cars between the drive and designated service areas. The role supports the service team and helps maintain a clean, secure, and organized workspace.

Responsibilities include welcoming customers, identifying vehicles, ensuring security, and reporting safety concerns to management. A neat appearance and adherence to rules are required.

Qualifications

• Follows the dress code and keeps a neat work area.
• Punctual and reliable; reports on time to work.
• Completes annual HR training and any required position training.
• Follows all company policies and local laws about information handling.

Responsibilities

• Greet and welcome service customers in a friendly manner.
• Assist in delivering customers to a predetermined location with the shuttle vehicle.
• Move vehicles from the service drive to designated areas for service.
• Deliver vehicles back to the service drive after pickup.
• Ensure vehicles are clean and kept in the correct areas.
• Keep customers' vehicles secured and locked as required.
• Report safety, welfare, or integrity concerns to management.
• Report to management any situation that jeopardizes safety or dealership integrity.
• Assist in keeping the drive and lot area clear and orderly.

Job description

Reports to: Service Manager or Service Administrator Manager

Welcomes service customers throughout the day. Assist in delivering customers to a predetermined location with company provided shuttle vehicle if necessary. Assists the service team in driving the customer cars to and from the drive and the designated parking areas for service work.

Responsibilities:

Greet and welcome service customers in a genuinely friendly and courteous manner.

Identify the service consultant with which they have an appointment.

Place an identification number on the vehicles that is marked to identify the proper service salesperson.

Responsible for moving the cars from the service drive to the designated lot location for repairs.

Responsible for making sure the vehicles are moved off of the drive in a timely manner to keep the area clear.

Responsible for delivering the vehicle back to the service drive in a timely manner once the customer is ready for pick up.

Responsible for making sure the vehicle is clean for delivery back to the customer.

Responsible for making sure the customers vehicles are kept locked and in the correct designated areas.

Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Requirements:

Follows the dress code the company has put in place. Maintains a clean and neat work area.

Follows federal, state and local law as well as company policy about safeguarding all information.

Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.

Keeps current with annual HR training along with any other training that might be required for this position.

Follows all company policies and procedures. Notifies supervisor of any illegal activity.

WORK ENVIRONMENT The work environment characteristics described here are

representative of those an employee encounters while performing the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions, please see your supervisor if you need an accommodation.

PHYSICAL DEMANDS The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions, please see your supervisor if you need an accommodation.