Service Planner Scheduler

Nelson-Jameson, Inc; Jerome (ID); On-site; USD 31,822 - 45,323; Full time

Benefits offered by this job

Comprehensive Health Benefits

401(k) with company match

Paid time off

Annual Wellness Stipend

Annual clothing allowance

Job summary

Nelson-Jameson, Inc. is seeking a Service Planner Scheduler to coordinate service and repair work across multiple sites. You’ll plan scope, resources, and timelines, working with project managers, field technicians, customers and vendors to ensure efficient service delivery.

You will maintain CMMS/ERP data, support dashboards, and help drive continuous improvements in service templates and documentation while supporting budgeting and reporting needs.

Qualifications

• Education: High school diploma or equivalent.
• 2+ years in maintenance planning, scheduling or related role.
• Experience with CMMS/ERP (P21) or similar.
• Knowledge of sanitary processing equipment and maintenance practices.
• Strong organizational skills and multi-location coordination.
• Able to travel up to 25% across regions.

Responsibilities

• Develop and maintain service and repair programs and part numbers.
• Build and manage detailed work orders with scope, materials, labor.
• Plan service work using sanitary processing equipment knowledge.
• Coordinate technician schedules across multiple locations in the Midwest.
• Support Project Managers by coordinating activities during travel/on-site.
• Review completed work for improvements and assist with templates and documentation.
• Create asset hierarchies, locations, and maintenance schedules in CMMS/ERP.
• Coordinate with procurement for parts and assist quoting/invoicing in ERP.

Skills

Maintenance planning

Scheduling

Service coordination

Project coordination

CMMS

ERP systems

Travel ability

Communication skills

Education

High school diploma or equivalent

Technical degree or certification

Tools

CMMS

ERP (P21)

Service management software

Job description

Location: Jerome, ID (onsite)

Job Type: Full-Time

Salary: Starting at $28.00+ per hour, with starting pay dependent upon education, experience, and qualifications.

Benefits: Comprehensive benefits, company-matched 401(k), paid time off, competitive compensation, and much more!

About Us

At Nelson-Jameson, we’ve been a trusted partner in the food manufacturing industry since 1947. We provide high-quality products and innovative solutions that help businesses maintain top standards in quality, safety, and compliance.

As a family-owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close-knit, supportive culture where every team member has a voice and the chance to grow. If you're looking for a rewarding career with a team that works hard and stays optimistic, we’d love to have you join us!

Job Summary

The Service Planner Scheduler is responsible for planning, coordinating, and supporting service and repair work across Nelson-Jameson’s Service & Repair function, which delivers maintenance, repair, and preventative services to food, beverage, and dairy manufacturing facilities. Unlike traditional plant-based roles, this position supports service operations across a multi-site customer base, helping manage work across a variety of locations rather than a single facility.

This role combines scheduling, technical planning, and cross-functional coordination to ensure service jobs are accurately scoped, properly resourced, and executed efficiently. Working closely with Project Managers, field technicians, customers, and vendors, the Service Planner Scheduler helps drive consistency, improve service delivery, and support the long-term performance of customer equipment and operations.

Key Responsibilities

• Service Planning & Coordination
  • Develop and maintain service and repair programs, including defining service offerings and associated part numbers
  • Build and manage detailed work orders with clear scope, materials, labor estimates, and service documentation
  • Apply technical knowledge of sanitary processing equipment and maintenance practices to accurately plan and communicate service work
  • Coordinate technician schedules, service timelines, and customer needs across multiple locations throughout the Midwest
  • Support Project Managers by ensuring service work is properly planned and coordinated while they are traveling or on-site
• Execution Support & Continuous Improvement
  • Review completed service work to identify improvements and apply learnings to future planning and scheduling
  • Provide occasional on-site support for service work or customer audits, based on experience and business needs
  • Maintain and improve service templates, job plans, and documentation to drive consistency and efficiency
• Systems, Data & Asset Management
  • Create and maintain asset hierarchies, locations, and maintenance schedules within CMMS and ERP systems
  • Ensure accuracy of service data, including labor, materials, service history, and customer interactions
  • Support reporting and dashboards to track service activity and upcoming work
• Parts, Procurement & Commercial Support
  • Coordinate with Project Managers and procurement to ensure parts and materials are available prior to job execution
  • Support quoting and invoicing in ERP systems (P21 or similar), ensuring alignment between planned work and billing
  • Contribute to budget adherence and accurate service reporting

Why Nelson-Jameson?

At Nelson-Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family-owned company that values innovation, collaboration, and hard work. You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference.

As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness. Our organization is committed to operating ethically and respecting people, our community, and the environment. With us, you’ll become part of a hard-working team that takes pride in providing safe, high-quality food to communities around the world.

With Nelson-Jameson, You’ll Receive

• Comprehensive Health Benefits with your choice of benefits to match your unique needs
• 401(k) with company match
• Competitive Compensation: Starting at $28.00+ per hour, with starting pay dependent upon education, experience, and qualifications.
• Paid time off at time of hire
• Annual allowance for company branded clothing
• Annual Wellness Stipend & other wellness programs
• And much more!

Qualifications & Skills

• Required:
  • Education: High school diploma or equivalent
  • Experience: 2+ years of experience in maintenance planning, scheduling, service coordination, project coordination, or a related operational role
  • Experience working with CMMS, ERP systems (such as P21), or service management software
  • Working knowledge of sanitary processing equipment, maintenance practices, or similar industrial environments
  • Strong organizational skills with the ability to manage multiple priorities across customers and locations
  • Ability to work independently while supporting a distributed field service team
  • Strong communication skills for coordinating across internal teams, technicians, and customers
  • High attention to detail with a focus on accuracy in scheduling, documentation, and system data
  • Ability to travel up to 25% of the time, primarily around the western region, but also to other regions of the U.S. Must possess the ability to meet
  • documentation requirements for domestic air travel.
• Preferred:
  • Education: Technical degree or certification in maintenance, operations, or a related field
  • Experience in food, dairy, beverage, or sanitary processing environments
  • Experience supporting field service teams, maintenance teams, or Project Managers
  • Familiarity with preventative maintenance programs and asset management
  • Understanding of quoting, invoicing, or service-based revenue models
  • Experience building workflows, templates, or dashboards within CMMS or service systems
  • Previous experience in a Planner, Scheduler, or Service Coordinator role within a multi-site or field service environment

Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.