Service Planner

Mubea; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Mubea, a global automotive supplier, seeks a Service Planner in New York to coordinate and schedule service activities ensuring maintenance and repairs are completed efficiently.

The role works with customers, technicians, operations and internal teams, requiring strong organization, Excel skills, and the ability to prioritize multiple tasks in a fast-paced environment while delivering excellent customer service.

Qualifications

• 2+ years of scheduling, planning, dispatching, or related experience.
• Proficient in Microsoft Excel, including formulas, data organization and reporting.
• Strong organizational, time management and multitasking skills.

Responsibilities

• Schedule and coordinate daily service calls, maintenance activities, and technician assignments.
• Develop and maintain service schedules to maximize efficiency and resource utilization.
• Use Microsoft Excel to track schedules, analyze workload, and generate reports.
• Monitor work order progress and adjust schedules as needed.
• Communicate scheduling updates and priorities with technicians, customers, and internal teams.
• Coordinate parts and resources required for scheduled service work.
• Maintain accurate service records, work orders, and planning documentation.
• Generate reports on service performance, scheduling, and technician utilization.
• Respond to customer inquiries regarding service appointments and scheduling.
• Resolve scheduling conflicts to minimize downtime and improve efficiency.
• Collaborate with operations, customer service, and management to meet service goals.
• Support continuous improvement initiatives to enhance scheduling and operational efficiency.
• Follow company policies, procedures, and safety standards.
• Perform other duties as assigned.

Skills

Advanced Microsoft Excel

Scheduling & planning

Customer service

Communication skills

MS Office Suite

Education

High school diploma or equivalent

Associate's degree in Business/Logistics

Tools

ERP systems

Scheduling software

Work order management systems

Job description

About MubeaWe are a global player in the automotive supply industry with over 15,000 employees in 20 countries. We specialize in the development, manufacture, and sales of high-quality technical products across the areas of chassis, body, powertrain, industry, and micromobility, including innovative e-cargo bike solutions. As a lightweight design specialist, we are one of the world's leading manufacturers, with a strong emphasis on innovation and technology development.

About MubeaWe are a global player in the automotive supply industry with over 15,000 employees in 20 countries. We specialize in the development, manufacture, and sales of high-quality technical products across the areas of chassis, body, powertrain, industry, and micromobility, including innovative e-cargo bike solutions. As a lightweight design specialist, we are one of the world's leading manufacturers, with a strong emphasis on innovation and technology development.

Job Summary

The Service Planner coordinates and schedules service activities to ensure maintenance, repairs, and customer requests are completed efficiently. This role works closely with customers, technicians, operations, and internal teams to manage schedules, track work orders, and provide updates. The ideal candidate is organized, detail-oriented, proficient in Microsoft Excel, and able to prioritize multiple tasks in a fast-paced environment while delivering excellent customer service.

Duties and Responsibilities

• Schedule and coordinate daily service calls, maintenance activities, and technician assignments.
• Develop and maintain service schedules to maximize efficiency and resource utilization.
• Use Microsoft Excel to track schedules, analyze workload, and generate reports.
• Monitor work order progress and adjust schedules as needed.
• Communicate scheduling updates and priorities with technicians, customers, and internal teams.
• Coordinate parts and resources required for scheduled service work.
• Maintain accurate service records, work orders, and planning documentation.
• Generate reports on service performance, scheduling, and technician utilization.
• Respond to customer inquiries regarding service appointments and scheduling.
• Resolve scheduling conflicts to minimize downtime and improve efficiency.
• Collaborate with operations, customer service, and management to meet service goals.
• Support continuous improvement initiatives to enhance scheduling and operational efficiency.
• Follow company policies, procedures, and safety standards.
• Perform other duties as assigned.

Your profile

High school diploma or equivalent required; Associate's degree in Business, Logistics, Supply Chain, or a related field preferred. Recent graduates from technical colleges, trade schools, or related programs are encouraged to apply. 2+ years of experience in scheduling, planning, dispatching, customer service, or a related role, or an equivalent combination of education and internship/co-op experience. Advanced Microsoft Excel skills required, including spreadsheets, formulas, data organization, and reporting. Proficient in Microsoft Office Suite (Outlook, Word, Teams). Strong organizational, time management, and multitasking skills. Excellent attention to detail and accuracy. Strong verbal, written, and interpersonal communication skills. Effective problem-solving skills with the ability to adapt to changing priorities. Ability to work independently and collaboratively in a team environment. Experience with ERP, scheduling, or work order management systems preferred. Manufacturing, field service, or industrial experience is a plus.

What we offer

In addition to forward-looking perspectives in our growing family company worldwide, Mubea provides the opportunity for continuous development, actively supporting your ideas and goals. Moreover, you can reply on a wide range of courses and seminars offered by our Mubea Academy. Take advantage of the diverse entry and career opportunities at Mubea and enhance our team!