Service Planner

Swift Transportation; Columbus (OH); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Disability Insurance

Life Insurance

Paid Time Off

Overtime rate eligible

Tuition assistance

Job summary

Swift Transportation is seeking a Service Planner in Columbus, OH to organize daily work orders, coordinate with Driver Services, Customer Service and mechanics, and ensure timely repairs. The role requires attention to detail, DOT knowledge, and strong communication.

Pay ranges $23–$27 per hour, Monday–Friday 7:00am–3:30pm, with benefits including 401(k), health/dental/vision, and paid time off. Entry requires a valid license and ability to pass background and drug screening.

Qualifications

• Requires valid driver’s license and ability to pass background check and drug screening.
• Minimum one year experience in service planning or related mechanical field.
• Mechanical knowledge of DOT-approved equipment and strong customer service skills.

Responsibilities

• Receive work orders and coordinate with Driver Services and Customer Service.
• Plan daily workload and assign jobs to mechanics; coordinate with outside vendors as needed.
• Maintain shop logs and ensure warranty repairs are correctly coded and tracked.
• Coordinate with parts and warranty departments to ensure parts for repairs are available.

Skills

Valid driver’s license

Comprehensive background check

Pre-employment hair drug screening

One year service planning experience

Tools

DOT equipment knowledge

Job description

Service Planner!

Pay: $23 - $27 (depending on experience)

Shift: Monday - Friday 7:00am -3:30pm

Location: 4141 Park West, Columbus, OH 43228

Requirements

• Valid Drivers License
• Comprehensive Background Check
• Pre-employment Hair Test drug screening

What we offer our Diesel Mechanics:

• Tool / Boot Purchase Program
• Overtime Rate Eligible
• Paid Time Off (2 weeks accrued first year)
• Quarterly Bonus (Potential quarterly bonus pay based on company performance.)
• 401(K)
• Medical, Dental, Vision, Disability, Supplemental and Life Insurance, Health and Dependent FSA
• Continual shop technician web/ hands-on training
• Debt Free Colleges or Tuition Assistance Programs
• Eligible for Immediate holiday pay
• Employee Stock Purchase Plan
• Employee Discounts
• Employee Assistance Program
• Uniforms w/ laundry service

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Receive red tags from drivers, process work orders; coordinate equipment with Driver Services and Customer Service; assign jobs to mechanics; and coordinate farmed out equipment with outside vendors.

• Processes work orders.
• Communicates with Safety/Service Providers about work order write-ups.
• Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.).
• Plan daily work load (repair orders/assign jobs) and coordinates with Shop Supervisor regarding work loads.
• Inspect all repair orders for info on warranty repairs and make sure all repairs are put under the proper reason code,
• Coordinate as required with the warranty department to ensure sure all units outsourced for repair are under warranty.
• Maintain and update the shop DNR work log.
• Handle all shop calls for units in and out of shop for repair.
• Coordinate with the Onroad department and handle all road calls within 75 miles of the shop.
• Provide all Owner Operators copy of a completed repair order when repairs have been completed.
• Work with the Parts department and make sure all parts are ordered for units needing repair.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Perform additional duties as assigned by leadership.

Qualifications: What you need to bring

• One (1) year experience service planning, preferably in a heavy truck environment. Experience in warranty, service writer, technician, or administration in a mechanical related field may be substituted for the one (1) year experience.
• Mechanical knowledge of DOT approved equipment; demonstrated/proven superior customer service skills; computer keyboarding.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.

We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities - We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.