Service Planner

Swift Transportation; Memphis (TN); On-site; USD 31,684 - 37,195; Full time

Job summary

Swift Transportation in Memphis, TN is seeking a Service Planner to join our maintenance coordination team. You will process work orders, coordinate equipment with Driver Services and Customer Service, and assign jobs to mechanics to keep operations moving smoothly.

The requirements include one year of service planning experience, mechanical knowledge of DOT equipment, strong customer service, and a high school diploma or GED.

Qualifications

• 1 year experience in service planning, preferably with heavy trucks.
• Mechanical knowledge of DOT approved equipment; demonstrated superior customer service skills; keyboarding.
• High school diploma or GED.

Responsibilities

• Processes work orders.
• Communicates with Safety/Service Providers about work order write-ups.
• Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.).
• Plan daily work load (repair orders/assign jobs) and coordinates with Shop Supervisor regarding work loads.
• Inspect all repair orders for info on warranty repairs and ensure proper reason codes.
• Coordinate with warranty department to ensure outsourced units are under warranty.
• Maintain and update the shop DNR work log.
• Handle all shop calls for units in/out of shop for repair.
• Coordinate with Onroad department and handle road calls within 75 miles of the shop.
• Provide Owner Operators copies of completed repair orders.
• Work with Parts department to order required parts.
• Maintain a positive work atmosphere to meet company demands.
• Perform additional duties as assigned by leadership.

Skills

Service planning

Mechanical knowledge

Customer service

Keyboarding

Education

High school diploma or GED

Job description

Service Planner

Location: 3961 Pilot Drive. Memphis TN 38118

Pay: $23 - $27 (Overtime rate when available)

Shift: Monday - Friday 7:00 am - 3:30 pm

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Receive red tags from drivers, process work orders; coordinate equipment with Driver Services and Customer Service; assign jobs to mechanics; and coordinate farmed out equipment with outside vendors.

• Processes work orders.
• Communicates with Safety/Service Providers about work order write-ups.
• Coordinates with Driver Services and Customer Service regarding equipment in shop (time estimates, etc.).
• Plan daily work load (repair orders/assign jobs) and coordinates with Shop Supervisor regarding work loads.
• Inspect all repair orders for info on warranty repairs and make sure all repairs are put under the proper reason code,
• Coordinate as required with the warranty department to ensure sure all units outsourced for repair are under warranty.
• Maintain and update the shop DNR work log.
• Handle all shop calls for units in and out of shop for repair.
• Coordinate with the Onroad department and handle all road calls within 75 miles of the shop.
• Provide all Owner Operators copy of a completed repair order when repairs have been completed.
• Work with the Parts department and make sure all parts are ordered for units needing repair.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Perform additional duties as assigned by leadership.

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https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=2463

Qualifications: What you need to bring

• One (1) year experience service planning, preferably in a heavy truck environment. Experience in warranty, service writer, technician, or administration in a mechnanical related field may be substituted for the one (1) year experience.
• Mechanical knowledge of DOT approved equipment; demonstrated/proven superior customer service skills; computer keyboarding.
• High school diploma or GED

What we offer:

Our Benefits Package includes

401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities

We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities

Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion

A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.