Service Parts Representative

FleetPride; Chattanooga (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Heavy-duty Parts Specialist (Back Counter/Service) role provides accurate first-class assistance to Technicians and Service Advisors in person and by telephone.

Applicants should have strong verbal and writing skills and familiarity with the automotive/heavy-duty industry. A high school diploma or GED is required, with parts provisioning experience and solid computer skills preferred.

Qualifications

• Parts provisioning experience in automotive repair environment.
• Strong communication, presentation and writing skills.
• Familiarity with automotive/heavy-duty industry to answer questions and satisfy needs.

Responsibilities

• Order parts with local parts dealers and OEM Dealerships.
• Attend to service technicians and service advisors’ parts work orders.
• Provide accurate estimated time of arrival and information for special-order parts.
• Notify customers when special orders are received and returned to source.
• Maintain organized parts storage and support a team-oriented environment.

Skills

Parts provisioning experience

Strong communication

Strong writing

Education

High school diploma or GED

Tools

Computer and internet skills

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry.

The Heavy-duty Parts Specialist (Back Counter/Service) is a fast-paced environment that provides accurate first-class assistance to Technicians and Service Advisors in person and by telephone. Must have strong verbal and writing skills with the ability to communicate fluently. Familiarity with the automotive/heavy-duty industry to accurately answer questions and satisfy all needs and requirements.

DUTIES & RESPONSIBILITIES

• Order parts with local parts dealers and OEM Dealerships.
• Have strong communication skills
• Attend to all service technicians and service advisor’s parts work orders
• Provides clear and accurate estimated time of arrival and any additional information with regard to special-order parts
• Ensures special orders are promptly received and notify internal and external customers accordingly
• Secures return parts, properly tags and sorts parts, and promptly returns to source
• Team-oriented with an energetic positive attitude skill but also be self-motivated to consistently deliver high quality service.
• Maintains parts storage area in a clean and well-organized fashion

EDUCATION & TRAINING

• High school diploma or GED required; post secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

• Parts-provisioning experience in automotive repair environment.
• Strong computer and internet skills (multiple platforms)

SKILLS & ABILITIES

• Unrestricted driver’s license and clean driving record
• Strong communication, presentation, and writing skills

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.