Service Parts Manager

FleetPride; Georgia; On-site; USD 36,000 - 52,000; Full time

Job summary

FleetPride is the nation's leading distributor of heavy-duty truck and trailer parts, serving customers by phone and in person to meet identified needs and stock availability. This role drives part sales, answers questions, and provides catalogs while maintaining professional customer interactions.

We seek individuals with sales experience, a valid driver's license, and the ability to lift up to 50 lbs. Training new counter staff and ensuring accurate pricing are essential parts of the job.

Qualifications

• Minimum 2 years of sales experience; heavy-duty parts sales preferred.
• High school diploma and basic computer literacy required; familiarity with Excel, Word, and Outlook is a plus.

Responsibilities

• Help determine and obtain heavy duty parts for customers by phone or in person; suggest related parts for full service.
• Locate and obtain ordered parts from central warehouse or branch.
• Train new counter parts sales representatives on procedures, selling methods and policies; provide ongoing coaching.
• Determine sales price for customers in accordance with company procedures.
• Handle warranty or defective parts per company policy.
• Process approved credits for returns and manage customer invoices.
• Maintain catalogs and ensure display areas are up-to-date and inviting.

Skills

Active Listening

Communication

Time management

Reading Comprehension

Persuasion

Service orientation

Lift up to 50lbs

Oral Expression

Oral Comprehension

Written Comprehension

Written Expression

Problem Sensitivity

Deductive Reasoning

Education

High School Diploma

Tools

Windows XP

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry.

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry.

GENERAL JOB DESCRIPTION

To service customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride. Work requires substantial knowledge of items sold. Train new employees on counter parts sales procedures.

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Train new counter parts sales representatives on the proper procedures, selling methods and company policies. Follow-up to ensure results are achieved and provide ongoing training.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with product catalogs.
• Ensureall walk in customers are greeted immediately and an associate offers assistance within 2 minutes.
• Close out all invoices at the end of the day and deposit earnings.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
• Ensure that product catalogs are current. Discard old ones and replace with new ones.

EDUCATION & TRAINING

• High School Diploma (or GED or High School Equivalence Certificate)
• Intermediate to advanced knowledge level of Windows XP (excel, word and outlook)

KNOWLEDGE & EXPERIENCE

• Minimum of 2 years’ experience in sales; sales of heavy-duty parts preferred.
• Valid drivers’ license with clean driving record.

SKILLS & ABILITIES

• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time management: Managing one’s time and the time of others.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Persuasion: Persuading others to change their minds or behavior.
• Service orientation: Actively looking for ways to help people.
• Ability to lift up to 50lbs.
• Oral Expression : The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences.
• Written Comprehension: The ability to understand information and ideas presented in writing.
• Written Expression: The ability to communicate information and ideas in writing so others will understand.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.

WORKING CONDITIONS

WORK ENVIRONMENT

Exposure to Inside/Outside Conditions, Extreme Temperatures (average of 100 Degrees F), Humid Conditions, Chemical Hazards, Vibration, Equipment Noise, Work in enclosed and confined spaces.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.