Counter Parts Sales Representative

Fleetpride; Mokena (IL); On-site; USD 38,000 - 58,000; Full time

Job summary

FleetPride in Mokena, IL is seeking a motivated sales associate to assist customers by phone or in person, locate heavy-duty truck parts, quote prices, and handle returns and credits. You will also suggest related parts to drive full-service sales and maintain catalog knowledge for quick access.

This role requires at least a high school diploma or GED, strong communication and time-management skills, and prior sales experience in a fast-paced environment.

Qualifications

• High School Diploma or GED required or equivalent.
• Active listening with full attention to customers and clear questioning.
• Effective verbal and written communication.
• Time management to handle multiple tasks.
• Ability to persuade customers and close sales.

Responsibilities

• Help determine and obtain heavy duty parts for customers by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered parts from central warehouse or branch.
• Determine sales price for customers per company procedures.
• Handle warranty or defective parts per procedures.
• Write up approved charge sales per procedures.
• Special order parts on an emergency basis when needed.
• Process approved credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures.
• Answer questions about products, prices, availability and features.
• Provide customers with current product catalogs.
• Study catalogs and price sheets during non-selling time.
• Keep counter parts area clean and organized.
• Display areas should encourage sales.

Skills

Active Listening

Communicating

Time management

Persuasion

Service orientation

Education

High School Diploma or GED

Tools

Windows XP (Excel/Word/Outlook)

Job description

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy duty parts for customers as requested by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order.
• Ensure that display areas encourage sales.

EDUCATION AND SKILLS

High School Diploma (or GED or High School Equivalence Certificate Intermediate knowledge level of Windows XP (excel, word and outlook)

Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

Communicating: Conveying information to others in an effective manner.

Time management: Managing one’s time and the time of others.

Persuasion: Persuading others to change their minds or behavior.

Service orientation: Actively looking for ways to help people.

EXPERIENCE

Minimum of 2 years’ experience in sales; sales of heavy-duty automotive parts preferred.

WORKING CONDITIONS

WORK ENVIRONMENT Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise

PHYSICAL DEMANDS AND EQUIPMENT

The information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.

ABOUT US

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them. We also offer heavy duty expertise with some of the best and brightest people in the industry. FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.