Service Parts Coordinator

Milwaukee Tool; Brookfield (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Milwaukee Tool seeks a Service Parts Coordinator to manage service parts throughout the product lifecycle, ensuring availability for launches and optimal costs. You will partner with engineering, quality, product marketing, and global teams to forecast, price, and maintain accurate part data.

Role requires 1–3 years in product service or supply chain, strong organization, and MS Office proficiency; Oracle ERP experience is a plus.

Qualifications

• Bachelor’s degree in Engineering, Supply Chain, Business Administration, Marketing, or similar area.
• Minimum 1–3 years’ experience in product service, product development or management, supply chain, continuous improvement, or related field.
• Strong organizational skills and cross-functional collaboration ability.
• Excellent written, verbal, and interpersonal skills.
• Proficient in MS Office; ERP experience is a plus (Oracle preferred).
• Ability to react quickly and perform in a fast-paced environment.

Responsibilities

• Support Service Part Project Leaders in developing and reviewing Service Parts Lists.
• Coordinate with Engineering, Quality, Product Marketing for forecasts and buy quantities.
• Create and update service part quotes and pricing for internal partners and customers.
• Ensure service part item master data accuracy with Master Data Team.
• Collaborate with Supply Chain and Manufacturing to have service parts in stock for launches.
• Review product changes with Engineering and update related service parts data.
• Engage in project reviews and support quality initiatives and RCCM activities.
• Assist service hubs and branches with inventory analyses and improvement initiatives.
• Lead excess and obsolete strategies and reporting for service parts.

Skills

Strong organizational skills

Excellent written, verbal, and Interp.

Strong analytical, problem solving

MS Office proficiency (PowerPoint and/

Education

Bachelor’s degree in Engineering, Supply Chain, Business Administration, Marketing, or similar area

Tools

MS Office (PowerPoint & Excel)

ERP experience (Oracle)

Job description

Service Parts Coordinator

Job Description:

Service Parts Coordinator:

Milwaukee Tool product service is a key competitive advantage with high customer expectations. The Service Parts Coordinator plays a major role in meeting those customer expectations and maintaining that advantage. Working with a broad range of global, cross-functional teams, the Service Parts Coordinator supports the maintenance and management of service parts throughout the product’s lifecycle, with the ultimate goal of ensuring Milwaukee Tool has the right parts, in the right place, at the right time, at the right costs.

Duties and Responsibilities

• Support Service Part Project Leaders in the development and review of Service Parts Lists to help ensure accuracy, thoroughness, and on-time completion
• Work with Engineering, Quality, Product Marketing, and others to establish recommended first-year forecasts and initial buy quantities for service parts
• Coordinate with global Sourcing and Manufacturing teams to create and update service part quotes and pricing for internal partners and external customers
• Work with the Master Data Team to ensure service part item master data is accurate and complete
• Coordinate with Supply Chain, Global Manufacturing & Operations, Product Management, and others to ensure that service parts are in stock and service-ready in time for finished good product launches
• Review product changes with Engineering to determine impact to related service parts, and coordinate with cross-functional teams to drive the appropriate updates and management to service part master data, costs/pricing, inventories, etc.
• Actively engage in project reviews as needed, to provide input, updates on assigned deliverables, etc.
• Support Quality initiatives, including product/process reviews, RCCM activities, mitigation and recovery proposals, etc.
• Support Service hubs and branches by assisting with inventory analyses, service improvement initiatives (processes, design-for-service assessments, etc.)
• Collaborate with Supply Chain, Finance, Distribution, and others in Excess & Obsolete activities
• Own excess and obsolete strategies and reporting for service parts, including duration of service parts availability, balancing last time buys with inventory levels and tool replacements, and collaborating with Supply Chain, Distribution, and Finance on management of inventory reserves and disposition
• Understand and report on overall service parts performance and/or positions, including volumes, financials, etc., relative to pre-defined KPI’s
• Act as key point of contact for internal teams regarding general service part information (availability, pricing, BOM details, service dates, etc.)
• Perform analyses and prepare required reports to support activities listed above
• Additional tasks and responsibilities as assigned

Education and Experience Requirements

• Bachelor’s degree in Engineering, Supply Chain, Business Administration, Marketing, or similar area
• Minimum of 1-3 years’ experience in product service, product development or management, supply chain, continuous improvement, or related field
• Strong organizational skills
• Technical aptitude; knowledge of tools preferred, but not necessary
• Excellent written, verbal, and interpersonal skills to support effective cross-functional collaboration and coordination
• Strong analytical, problem solving, and decision‑making abilities
• Proficient in PC skills including MS Office (specifically PowerPoint and Excel)
• ERP experience is a plus! (Oracle application experience preferred)
• Must have the ability to react to situations quickly and perform efficiently in a fast‑paced environment

Travel

• Occasional travel required, typically 10%-15%
• Travel is generally domestic and less than 1 week in duration, but occasional international travel should be expected as well

Milwaukee Tool is an equal opportunity employer.