Service Parts Coordinator

Milwaukee Electric Tool Corporation; Town of Brookfield (WI); On-site; USD 65,000 - 85,000; Full time

Job summary

Milwaukee Tool Corporation is seeking a Service Parts Coordinator to manage service parts across the product lifecycle, ensuring parts availability, accuracy, and timely delivery for internal partners and customers.

You will collaborate with Engineering, Quality, Product Marketing, and Supply Chain to forecast parts, update pricing, and drive improvements in data, inventories, and processes for service parts.

Qualifications

• Bachelor's degree in Engineering, Supply Chain, Business Administration, Marketing, or similar area.
• Minimum of 1-3 years' experience in product service, product development or management, supply chain, continuous improvement, or related field.
• Strong organizational skills and cross-functional collaboration.
• Excellent written, verbal, and interpersonal communication.
• Proficient in MS Office (PowerPoint and Excel); ERP experience is a plus.

Responsibilities

• Support Service Part Project Leaders in developing and reviewing Service Parts Lists for accuracy and on-time completion.
• Coordinate with Engineering, Quality, Product Marketing to forecast first-year buy quantities for service parts.
• Create and update service part quotes and pricing with global Sourcing and Manufacturing teams.
• Ensure service part item master data is accurate and complete with Master Data Team.
• Coordinate with Supply Chain and Manufacturing to have service parts in stock for product launches.
• Review product changes with Engineering and drive updates to service part data, costs, inventories.
• Engage in project reviews and provide updates on deliverables.
• Support Quality initiatives and RCCM activities.
• Assist service hubs and branches with inventory analyses and service-improvement initiatives.
• Collaborate with Supply Chain, Finance, Distribution on excess & obsolete activities and reporting.
• Report on service parts performance relative to KPIs and serve as internal contact for service part information.
• Prepare analyses and reports to support above activities.

Skills

Organizational skills

Technical aptitude

Written and verbal communication

Analytical problem solving

MS Office (PowerPoint and Excel)

ERP experience

Cross-functional collaboration

Education

Bachelor's degree in Engineering, Supply Chain, Business Administration, Marketing, or similar area

Tools

Oracle ERP

Job description

Service Parts Coordinator Job Description:

Service Parts Coordinator:

Milwaukee Tool product service is a key competitive advantage with high customer expectations. The Service Parts Coordinator plays a major role in meeting those customer expectations and maintaining that advantage. Working with a broad range of global, cross-functional teams, the Service Parts Coordinator supports the maintenance and management of service parts throughout the product's lifecycle, with the ultimate goal of ensuring Milwaukee Tool has the right parts, in the right place, at the right time, at the right costs.

Duties and Responsibilities

• Support Service Part Project Leaders in the development and review of Service Parts Lists to help ensure accuracy, thoroughness, and on-time completion
• Work with Engineering, Quality, Product Marketing, and others to establish recommended first-year forecasts and initial buy quantities for service parts
• Coordinate with global Sourcing and Manufacturing teams to create and update service part quotes and pricing for internal partners and external customers
• Work with the Master Data Team to ensure service part item master data is accurate and complete
• Coordinate with Supply Chain, Global Manufacturing & Operations, Product Management, and others to ensure that service parts are in stock and service-ready in time for finished good product launches
• Review product changes with Engineering to determine impact to related service parts, and coordinate with cross-functional teams to drive the appropriate updates and management to service part master data, costs/pricing, inventories, etc.
• Actively engage in project reviews as needed, to provide input, updates on assigned deliverables, etc.
• Support Quality initiatives, including product/process reviews, RCCM activities, mitigation and recovery proposals, etc.
• Support Service hubs and branches by assisting with inventory analyses, service improvement initiatives (processes, design-for-service assessments, etc.)
• Collaborate with Supply Chain, Finance, Distribution, and others in Excess & Obsolete activities
• Own excess and obsolete strategies and reporting for service parts, including duration of service parts availability, balancing last time buys with inventory levels and tool replacements, and collaborating with Supply Chain, Distribution, and Finance on management of inventory reserves and disposition
• Understand and report on overall service parts performance and/or positions, including volumes, financials, etc., relative to pre-defined KPI's
• Act as key point of contact for internal teams regarding general service part information (availability, pricing, BOM details, service dates, etc.)
• Perform analyses and prepare required reports to support activities listed above
• Additional tasks and responsibilities as assigned

Education and Experience Requirements

• Bachelor's degree in Engineering, Supply Chain, Business Administration, Marketing, or similar area
• Minimum of 1-3 years' experience in product service, product development or management, supply chain, continuous improvement, or related field
• Strong organizational skills
• Technical aptitude; knowledge of tools preferred, but not necessary
• Excellent written, verbal, and interpersonal skills to support effective cross-functional collaboration and coordination
• Strong analytical, problem solving, and decision-making abilities
• Proficient in PC skills including MS Office (specifically PowerPoint and Excel)
• ERP experience is a plus! (Oracle application experience preferred)
• Must have the ability to react to situations quickly and perform efficiently in a fast-paced environment

Travel

Occasional travel required, typically 10%-15%

Travel is generally domestic and less than 1 week in duration, but occasional international travel should be expected as well

Milwaukee Tool is an equal opportunity employer.