Service Parts Coordinator

Papé DW, Inc.; Portland (OR); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay based on skills

Excellent benefits including medical,

401(k) retirement plan with company 1

Paid holidays and vacation

Training and growth opportunities

Job summary

Papé DW, Inc. in Portland, OR is seeking a Service Parts Coordinator to manage parts sourcing, pricing and timely service repairs. You will pull parts, stage them for technicians, and ensure accurate paperwork for every transaction.

You will build knowledge of products and costs, track backorders, and support warehouse and service teams while delivering exceptional customer service to internal and external customers.

Qualifications

• Ability to source and price parts for service repairs.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Research, source, price parts and determine needs for service repairs.
• Pull parts and stage for service technicians.
• Maintain knowledge of products, services, and parts and the associated costs.
• Complete all necessary paperwork on each transaction in an accurate timely manner.
• Keep track of backorders and work with manufacturers on reducing lead times.
• Provide relief as needed for warehouse and service team, including running for parts.

Skills

Parts sourcing

Customer service

Communication

Organization

Problem solving

Teamwork

Job description

DITCH WITCH WEST – PORTLAND, OR

SERVICE PARTS COORDINATOR:

Do you love working in a positive, high-energy environment? Do you enjoy being the go-to person? Do you love providing a great experience for customers? If you answered yes to these questions, we want to hear from you! Ditch Witch West, the premier capital equipment dealer in the West, is adding to their team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

• Research, source, price parts and determine needs for service repairs.
• Pull parts and stage for service technicians.
• Maintain knowledge of products, services, and parts and the associated costs of each.
• Complete all necessary paperwork on each transaction in an accurate timely manner.
• Keep track of backorders and work with manufactures on reducing lead times.
• Provide relief as needed for warehouse and service team. This includes (but is not limited to) assisting warehouse team moving parts and occasionally running for parts for the service team.
• Process credits, make adjustments, and monitor for restocking charges on all parts sales completed.
• Performing shipping/receiving and warehouse duties as assigned.

WHAT YOU NEED:

• Self-motivation, adaptability, and assertive drive.
• Ability to perform at a high level in a fast pace and team-oriented environment.
• Ability to communicate effectively with service team, in an effort to keep technicians supplied with parts.
• Ability to communicate effectively with customers by telephone and in person, in an effort to sell company parts and other services.
• Above-average organizational skills.
• Excellent customer service and problem-solving skills.
• Computer proficiency.
• Experience with automotive or heavy equipment parts preferred but not required.
• Must be able to lift 50 pounds consistently.
• Driver’s license with a good driving record.

Compensation: $22-30/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.