Service Parts Associate

Cummins Europe; Kansas City (MO); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Service Parts Associate in Kansas City! In this dynamic role, you will engage with customers, manage parts transactions, and ensure efficient operations in a supportive environment. Your customer service skills will be vital as you assist walk-in clients and handle parts requests. With opportunities for growth and a comprehensive benefits package, this position is perfect for those looking to make a meaningful impact while developing their career in a collaborative setting.

Benefits

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Cash Balance Pension Plan

Domestic Partners Coverage

Qualifications

• Intermediate knowledge through education or experience is required.
• Prior parts experience preferred.

Responsibilities

• Receive, handle, store, and dispatch parts while checking for discrepancies.
• Assist customers at the parts counter and process transactions.
• Support sourcing and locating complex parts requests.

Skills

Customer Service Skills

Microsoft Applications

Parts Handling

Communication Skills

Education

High School Diploma

Job description

DESCRIPTION

We are looking for a talented onsite Service Parts Associate to join our team specializing in Service for our Branch in Kansas City, Missouri!

In this role, you will make an impact in the following ways:

• Under moderate supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.

• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).

• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.

• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.

• Perform other duties that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related duties as assigned by management.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Requires some work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.

• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.

• Prior parts experience preferred.

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

• Must be able to physically lift 40 pounds occasionally, wear required personal protective equipment

• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse.

• Please note, this is an onsite role at our Union Branch in Kansas City, Missouri.

QUALIFICATIONS

Education, Licenses, Certifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site

Job Type Shop

ReqID 2414798

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.