Service Owner Loyalty Manager - Bob Howard Chevrolet

Group 1 Automotive; Oklahoma City (OK); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in automotive retail is seeking a dynamic Service Owner Loyalty Manager to enhance customer satisfaction and loyalty at their dealership. This role involves engaging with customers, ensuring their needs are met, and collaborating with both service and sales teams to drive performance. The ideal candidate will possess strong communication skills and a proactive attitude, thriving in a fast-paced, commission-based environment. Join a company that values integrity and teamwork, and take your career to the next level with excellent benefits and growth opportunities.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job training and advancement opportunities

Qualifications

• Sales experience is preferred with a focus on customer satisfaction.
• Strong communication skills and a professional appearance are essential.

Responsibilities

• Meet and greet customers promptly and professionally.
• Liaison between service and sales departments to enhance customer loyalty.
• Make daily follow-up calls to resolve customer service concerns.

Skills

Sales experience

Excellent verbal communication

Excellent written communication

Customer service skills

Self-motivated

Proficient with Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Service Owner Loyalty Manager - Bob Howard Chevrolet role at Group 1 Automotive

6 days ago Be among the first 25 applicants

Join to apply for the Service Owner Loyalty Manager - Bob Howard Chevrolet role at Group 1 Automotive

Overview

Bob Howard Chevrolet is part of the fast-growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Service Owner Loyalty Manager to our team.

Group 1 Automotive, a Fortune 250 company, owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits, and ongoing training and support. If you align with our values of integrity, transparency, professionalism, teamwork, and respect, now might be the time to accelerate your career with us. Apply today or refer a qualified friend!

Compensation and Benefits

• Base Salary Plus Commission
• Health insurance
• Dental insurance
• Vision, Life, Disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Meet and greet customers promptly in a professional and courteous manner.
• Liaison between the service and sales departments.
• Handle outbound customer calls.
• Guarantee customer satisfaction and build customer loyalty.
• Establish personal goals aligned with dealership standards and devise strategies to meet them.
• Learn to overcome objections.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company’s Values in all interactions.
• Make daily follow-up calls to resolve customer service concerns.
• Work closely with the service drive team to ensure efficiency.
• Engage with customers waiting in the lounge.

Qualifications

• Sales experience is preferred.
• Confidence in your ability to succeed.
• Excellent verbal and written communication skills.
• Professional appearance and strong work ethic.
• Positive attitude and high-energy personality.
• Superior customer service skills.
• Desire to work in a performance-based, commission environment.
• Self-motivated and proactive.
• Ability to work well in a process-driven environment.
• Proficient with Microsoft Office (Email, Excel, Word).
• High School Diploma or equivalent.

All applicants must be willing to submit to pre-employment testing, including background checks, MVR, and hair follicle drug testing.

Group 1 Automotive is an Equal Employment Opportunity employer.