Service Owner Loyalty Manager - Bob Howard Chevrolet

Group1 Automotive, Inc.; Oklahoma City (OK); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in automotive retail is seeking a dynamic Service Owner Loyalty Manager to enhance customer satisfaction and drive sales. This role involves engaging with customers, ensuring efficient service operations, and fostering a positive team environment. The ideal candidate will possess outstanding communication skills, a high-energy personality, and a strong commitment to customer service. Join a company that values integrity, teamwork, and professional growth, and take the next step in your career with an organization that offers great benefits and ongoing training opportunities.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job training and advancement opportunities

Qualifications

• Sales experience preferred with outstanding communication skills.
• Professional appearance and a high-energy personality are essential.

Responsibilities

• Meet and greet customers promptly in a professional manner.
• Liaison between service and sales departments to ensure customer satisfaction.
• Make daily follow-up calls to customers with service concerns.

Skills

Sales experience

Outstanding communication skills

Customer service skills

Self-starter

Confidence

High-energy personality

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Bob Howard Chevrolet is part of fast growing Group 1 Automotive, a leader in automotive retail, and we are looking to add a qualified Service Owner Loyalty Manager to our team.

Group 1 Automotive, a Fortune 250 company, owns and operates automotive dealerships and collision centers in the United States and the United Kingdom. We offer our associates a team environment, great benefits, and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend!

Compensation and Benefits:

• Base Salary Plus Commission
• Health insurance
• Dental insurance
• Vision, Life, Disability insurance
• 401(k) plan with company match
• Paid vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Meet and greet customers promptly in a professional and courteous manner.
• Liaison between the service and sales department.
• Handle outbound customer calls.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
• Learn to overcome objections.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Make daily follow-up calls to customers who have service concerns in an attempt to resolve any concerns.
• Work closely with the service drive team to ensure things run efficiently.
• Engage with customers waiting for their vehicles in the customer lounge.

Qualifications:

• Sales experience is preferred.
• Confidence in your ability to be successful.
• Outstanding communication skills both verbal and written.
• Professional appearance and outstanding work ethic.
• Great attitude with a high-energy personality.
• Superior customer service skills.
• A desire to work in a commission, performance-based environment.
• Self-starter and self-motivated.
• Ability to work well in a process-driven environment.
• Proficient at operating a personal computer including Microsoft Office: E-mail, Excel, and Word.
• High School Diploma or equivalent.

All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and hair follicle drug testing in order to qualify for employment.

Group 1 Automotive is an Equal Employment Opportunity employer.