Service Order Dispatcher After Hours - FT. SILL, OK

PCSI; Oklahoma; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Order Dispatcher to manage after-hours operations. This role involves receiving and distributing work orders while ensuring customer satisfaction through effective communication and record-keeping. The ideal candidate will possess strong attention to detail and the ability to handle multiple responsibilities efficiently. Join a mission-driven organization that values diversity and empowers individuals with disabilities and veterans. This position offers competitive pay and comprehensive benefits, making it an excellent opportunity for those looking to make a meaningful impact.

Benefits

Medical, Dental, and Vision Coverage

11 Paid Holidays

10 Days Vacation

7 Days Sick Leave

Qualifications

• Two years related experience in dispatching or customer service.
• Ability to read, write, and speak English effectively.

Responsibilities

• Receives and distributes work orders to service crews.
• Records and schedules service calls, ensuring customer satisfaction.
• Maintains records of service calls and work orders.

Skills

Effective Communication

Attention to Detail

Basic Accounting

Computer Skills

Education

High School Diploma or GED

Tools

Personal Computer

Job description

PCSI is looking for Service Order Dispatcher after hours at FT. SILL, OK. Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company. Records information, such as name, address, article to be repaired, or service to be rendered. This position work hours will be 1230-2100 Monday thru Friday and must be willing to work other shifts to support operational requirements.

PCSI is an Ability One employer - Veterans and applicants with disabilities receive priority services for interviews and hiring. Documentation is required to verify veteran or disability status.

Benefits Include:

• Base pay of $18.27
• Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.
• 11 paid holidays, 10 days’ vacation, 7 days sick leave

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, and partnerships. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do as Service Order Dispatcher after hours:

• Receives, records, and distributes work orders to service crews upon customers’ requests for service on articles or utilities purchases from wholesale or retail establishment or utility company.
• Records information, such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew.
• Schedules service call and dispatches service crew.
• Calls or writes customer to ensure satisfactory performance of service.
• Keeps record of service calls and work orders.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Greet visitors and take incoming phone calls, fax, and radio messages and promptly take care of requests or relay messages to the appropriate person.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need to Be Successful:

• High school diploma or GED.
• Two (2) years related experience with the ability to perform the assigned duties.
• Must be able to effectively read, write, and speak the English language.

Knowledge, Skills and Abilities:

• Must be able to operate a personal computer and must display skills in word processing, database and spreadsheets.
• Ability to communicate effectively with diverse and sometimes irate individuals and to handle calmly, and efficiently situations ranging from routine to emergency.
• Must possess strong attention to detail.
• Have the ability to
• deal with multiple responsibilities and to meet deadlines.
• Must be able to perform basic accounting and mathematical computations with a good degree of accuracy.
• Ability to monitor several audible communications devices, such as, telephone, fax and radio throughout the day while performing job tasks.
• Ability to work as a team member.
• Self-starter, able to work with minimal direction and supervision.

Other Requirements:

• Ability to pass criminal, drug, and driving screening.
• Ability to work any time or day of the week, including weekends and holidays.
• Possess valid driver’s license and maintain good driving record.
• If required, ability to obtain and maintain security clearance and base access to assigned site(s).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.