Service Order Desk Dispatcher

Iaw, Inc.; Fort Carson (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A facilities management company is seeking a Service Order Dispatcher in Fort Carson, United States. The role involves receiving and coordinating maintenance service requests across the installation, ensuring accurate documentation, prioritizing tasks, and assigning work to appropriate teams. Candidates should possess a high school diploma and 1–2 years of experience in dispatch or facilities maintenance. Strong communication skills and familiarity with work order systems are preferred. Join a fast-paced environment and make an impact in service delivery.

Qualifications

• High school diploma or equivalent.
• Minimum 1–2 years of experience in dispatch, customer service, or facilities maintenance coordination.
• Ability to work in a fast-paced service environment.

Responsibilities

• Receive incoming service requests from installation personnel via phone, email, or electronic systems.
• Document maintenance issues and create service requests in the government work order management system.
• Assign service requests to appropriate maintenance personnel.

Skills

Strong communication skills

Organizational skills

Customer service experience

Dispatch experience

Education

High school diploma or equivalent

Tools

Work order management systems

ERP platforms

Job description

The Service Order Dispatcher supports the Directorate of Public Works (DPW) by receiving and coordinating maintenance service requests for facilities located across the installation. The dispatcher serves as the primary point of contact for customers requesting facility maintenance services and ensures requests are accurately documented, prioritized, and routed to the appropriate maintenance teams.

Key Responsibilities

• Receive incoming service requests from installation personnel via phone, email, or electronic systems
• Document maintenance issues and create service requests in the government work order management system
• Assign service requests to appropriate maintenance personnel such as HVAC, electrical, plumbing, or general repair technicians
• Track the status of work orders and provide updates to customers as needed
• Prioritize emergency and urgent maintenance issues according to established procedures
• Maintain accurate records of service requests and work order status
• Communicate with maintenance supervisors regarding workload and dispatch

Requirements

Qualifications

• High school diploma or equivalent
• Minimum 1–2 years of experience in dispatch, customer service, or facilities maintenance coordination
• Strong communication and organizational skills
• Ability to work in a fast-paced service environment
• Experience with work order management systems or ERP platforms preferred