Service Ops Specialist

00052 American Enterprise Investment; Minneapolis (MN); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Vacation time

Sick time

401(k)

Health, dental and life insurances

Job summary

Ameriprise Financial is seeking a Cash Management Associate to handle daily cash activity and forecasting for AEIS bank accounts. You will monitor cash sweeps, ensure accurate end-of-day settlements or investments, and uphold strict compliance controls while communicating with partners.

The role requires an associate degree (or equivalent) with 1–3 years of experience, strong analytical and communication skills, and the ability to work under tight deadlines in a dynamic financial services

Qualifications

• Associate degree or equivalent (2 years) required.
• 1–3 years of relevant experience.
• Education and experience may be interchanged to meet total minimum qualifications.
• Proven ability to research and resolve issues with analytical and problem solving skills.
• Strong attention to detail with the ability to work under tight deadlines.
• Effective written and verbal communication skills to explain complex issues.

Responsibilities

• Administer daily cash activity and perform cash forecasting across AEIS bank accounts.
• Monitor cash sweeps and end-of-day settlements or investments.
• Ensure compliance procedures and controls are followed.
• Review cash transfers and ensure prompt, accurate distribution.
• Communicate with internal and external partners on inquiries and issues.
• Cross-train to cover related cash management and reconciliation tasks.
• Participate in business continuity and disaster-recovery exercises.

Skills

Analytical thinking

Attention to detail

Verbal communication

Written communication

Problem solving

Education

Associate degree or equivalent

Bachelor's degree or equivalent

Job description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Perform the day-to-day cash management on behalf of the client within the American Enterprise Investment Services (AEIS) Brokerage Cashiering and Money Movement Operations organization. Perform the daily cash management analysis, processing of domestic and international payments in various forms, cash forecasting and issue resolution while ensuring compliance with established policies, procedures and regulatory controls.

Key Responsibilities

• Administer and analyze daily cash activity, complete cash flow reconciliations, and cash forecasting for all AEIS bank accounts by monitoring electronic files and business partner requests.
• Monitor client cash sweeps and AEIS operating accounts for any cash left at the end of day and ensure they are settled or invested as appropriate.
• Ensure that established compliance procedures and controls are being executed.
• Review incoming cash transfer and process all outgoing cash transfers to ensure prompt and accurate distribution.
• Communicate with internal and external business partners on inquiries, issues, and escalated requests.
• Cross-train for all related cash management and reconciliation functions to serve as an effective backup to the team as needed.
• Participate in departmental (business continuity process and disaster recovery exercises) as well as project groups as needed.

Required Qualifications

• Education: Associate degree or equivalent (2-years).
• Experience: 1-3 years of relevant experience.
• *Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
• Proven ability to research and resolve issues, with demonstrated analytical and problem solving skills.
• Strong attention to detail, with the ability to work under tight time-frames and deadlines, while achieving a high degree of accuracy.
• Effective written and verbal communication skills with ability to understand and communicate complex issues.

Preferred Qualifications

• Education: Bachelors degree or equivalent (4-years) Financial services industry experience.

Base Pay Salary

The base salary is $54,400.00 - 81,600.00 USD annual and maybe vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role.

Benefits

• vacation time
• sick time
• 401(k)
• health, dental and life insurances

Full-Time/Part-Time Full time Exempt/Non-Exempt Non-Exempt

Equal Opportunity

Ameriprise Financial is an equal opportunity employer.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities.

If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.

About Ameriprise Financial

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years. Through our businesses, Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities, we deliver advice, investment and protection solutions designed for long-term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation. For you, that means the opportunity to build a meaningful career in a high-performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact. As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers: Ameriprise Financial: Financial planning, advice and wealth management. Columbia Threadneedle Investments: Global asset management serving individual, institutional and corporate clients. RiverSource Insurance & Annuities: Products and solutions designed to help clients protect and grow their wealth. Explore opportunities within each business and region below.

Ameriprise US | Careers Ameriprise India | Careers Columbia Threadneedle Investments US | Careers Columbia Threadneedle Investments EMEA APAC | Careers RiverSource | Careers