Service Operator

CarMax; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the automotive industry is seeking a Service Operator in San Antonio, Texas. This role focuses on delivering exceptional customer service, assisting customers with service inquiries, and ensuring a smooth service experience. The ideal candidate will have strong communication skills and the ability to work in a fast-paced environment. Flexible shifts are available, including nights and weekends.

Qualifications

• Exceptional customer service skills required.
• Intermediate computer skills needed.

Responsibilities

• Answer incoming service calls and assist customers.
• Schedule appointments and provide timely messages.
• File repair orders and audit invoices.

Skills

Customer Service

Communication

Interpersonal Skills

Active Listening

Tools

Spreadsheet

Job description

Join to apply for the Service Operator role at CarMax

7227 - Live Oak - 11880 N Interstate 35, San Antonio, Texas, 78233

CarMax, the way your career should be!

General Summary

Under general supervision, deliver exceptional customer service by supporting the Service Department through assisting customers on the phone and in person before, during, and after service/repair processes.

Principle Duties And Responsibilities

1. Answer all incoming service calls promptly and friendly, displaying appropriate tone and empathy.
2. Assist Customer Advisors/Service Consultants with customers as needed.
3. Answer basic service questions, schedule appointments, and route calls. Provide written messages to the responsible party timely.
4. Complete reminder calls for scheduled customers.
5. Contact customers for appointment scheduling once special ordered parts arrive.
6. Contact customers with Repair Requests to schedule appointments.
7. File repair orders and supporting documentation daily.
8. Audit sublet invoices for processing and resolution per CarMax Guidelines, ensuring compliance with loaner logs and dealer tags.

Job Specifications

• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Exhibit excellent telephone etiquette and active listening skills.
• Execute Retail Service Standardized Work and Voice of Customer (VoC) processes.
• Maintain or exceed CarMax customer satisfaction guidelines.
• Read, interpret, and transcribe data accurately.
• Have intermediate computer skills, including spreadsheet knowledge.

Service Operator Job Description

• Collaborate effectively with associates across departments.
• Perform multiple duties in a high-energy, fast-paced environment.
• Communicate effectively with customers and colleagues both in person and over the phone.
• Stay current with CarMax training in all Service process areas.
• Possess intermediate computer skills.

Working Conditions

• Primarily indoor; may include noisy conditions.
• May require sitting or standing for extended periods.
• Flexible shifts, including nights, weekends, holidays, and 12-hour days.
• Follow all safety and environmental standards and policies.

Additional Information

This description outlines general responsibilities and may be amended at CarMax's discretion. CarMax is an Equal Opportunity Employer and complies with all applicable laws. Employment is at-will, and this document is not a contract. Reasonable accommodations will be considered upon request.