Service Operations Tech 2 - Graveyard Shift

Intuitive Surgical, Inc.; Peachtree Corners (GA); On-site; USD 54,000 - 75,000; Full time

Job summary

Intuitive Surgical, Inc. in Peachtree Corners, GA, seeks a skilled technician to perform repair and testing on robotic system components. You will work under supervision with training in diagnostic software and test equipment to support Robotic Systems.

Responsibilities include interpreting wiring diagrams, performing repairs, and documenting issues to help ensure reliability. Shift flexibility and attention to detail are essential.

Qualifications

• High school diploma or equivalent; AA preferred.
• Ability to read and interpret complex instructions and drawings.
• Willingness to work varying shifts and extended hours.

Responsibilities

• Repair and test complex FRUs and assemblies.
• Analyze failures and document findings for traceability.
• Follow safety, GDP, SOP and DOP procedures.

Skills

Electrical repair

Mechanical aptitude

Troubleshooting

Documentation

Reading schematics

Team communication

Education

AA or technical associate degree

Tools

SAP ERP System

Oscilloscope

AC/DC test equipment

Job description

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies-like the da Vinci surgical system and Ion-have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful-because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.

Job Description

Primary Function of Position

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Under general supervision, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, repair, and testing on complex digital and analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems. Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.

Essential Job Duties

• Analyzes wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings to conduct repair and testing of FRUs
• Performs repair of complex electro-mechanical assemblies per applicable work Instructions. Performs testing of complex electro-mechanical assemblies per applicable work Instructions
• Aids with failure analysis and Final Test of assemblies and properly documents findings.
• Participates in investigational teams for FRU's to provide input if required.
• Communicates status of repairs with leads/supervisors and other departments as necessary.
• Provides detailed symptom descriptions for failures uncovered during repair, functional test and calibration to assist in component-level troubleshooting.
• Conducts quality inspection of own or other's work to ensure workmanship standards are met.
• Adheres to GDP guidelines when completing all documentation Initiates material requests.
• Reports quality issues and provides details necessary to create quality notification (VR, PL) records transactions in SAP as needed to preserve traceability.
• Follows all corporate, safety, SOP, DOP procedures and regulations.
• Maintains a clean and orderly workstation.
• Communicates process flow recommendations to Leads/Supervisor/Manager or designee.
• Maintains an excellent attendance record

Qualifications

Required Skills and Experience

• Education and/or Experience: Minimum High school diploma and AA or equivalent Minimum of AA or college degree preferred; Minimum 1 year of related experience or training; or equivalent combination of education and experience.
• Language Skills: Ability to read, write and understand English. Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to other employees, supervisors, or engineers
• Mathematical Skills: Ability to do basic math.
• Reasoning Ability: Ability to apply logical understanding to carry out instructions. Ability to deal with situations with several variables. Ability to report actual or potential quality issues. Ability to suggest and implement process improvements.
• Computer skills: Proficient in use of personal computers as part of daily work, including knowledge of the Microsoft Office suite and SAP ERP System, ACCS (Agile) system (our quality system) to retrieve and submit on-line documentation.
• Ability to communicate effectively with technical and non-technical internal customers.
• Acute attention to detail; excellent organizational skills.
• High level of professional integrity and ethics
• Ability to work varying shifts.
• Must have ability to complete training courses.
• Ability to work in a team environment.

Working Conditions

• Ability to lift up to 50lbs.
• Able to use office and test equipment in a typical office/light manufacturing environment.
• Repetitive motion. Substantial continual motion.
• Excellent hand-eye coordination.
• Vision abilities required include close, distance, color, depth and ability to adjust focus
• Typical production & repairs environment.
• General knowledge of clean and organized work areas and practices.
• High urgency and stress associated with customer deadlines.
• Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone.
• Willing and able to work extended hours when necessary

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age,