Service Operations Tech 2 - Graveyard

Intuitive; Peachtree Corners (GA); On-site; USD 33,000 - 39,000; Full time

Job summary

Intuitive is seeking a skilled technician to perform maintenance, repair, and testing on complex digital and analogue electronic components and robotic systems. The role involves diagnostics, assembly work, and documentation in SAP, with adherence to GDP guidelines and safety procedures.

Applicants should have a high school diploma with AA or equivalent, 1–2 years of related experience or training, and proficiency in English.

Qualifications

• Educational background: high school diploma and AA or equivalent; college degree preferred.
• Strong reading, writing and comprehension of English; ability to present information clearly.

Responsibilities

• Performs repair and testing of complex electro-mechanical assemblies.
• Analyzes wiring diagrams and drawings to repair FRUs and sub-assemblies.
• Uses diagnostic software and test equipment to localize equipment issues.
• Maintains documentation and records in SAP; follows SOPs and GDP guidelines.

Skills

English literacy

Microsoft Office

Education

AA or equivalent

Tools

SAP ERP System

ACCS (Agile) system

Job description

• Ways of Working: Onsite - This job is fully onsite.
• Employee Type: Employee
• Min. Salary Region 1: 28 USD
• Global Job Level (HCM): Support 2 (2)
• Min. Salary Region 2: 24 USD

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position
The following reflects management's definition of essential functions for this job but does
not restrict the tasks that may be assigned. Management may assign or reassign duties
and responsibilities to this job at any time due to reasonable accommodation or other
reasons.
Under general supervision, follows oral and/or written instructions in performance of a
wide variety of skilled technical maintenance, repair, and testing on complex digital and
analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic
Systems. Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.

• Analyzes wiring diagrams, schematics, assembly drawings, fab drawings, mechanical component drawings to conduct repair and testing of FRUs
• Performs repair of complex electro-mechanical assemblies per applicable work Instructions. Performs testing of complex electro- mechanical assemblies per applicable work Instructions
• Aids with failure analysis and Final Test of assemblies and properly documents findings.
• Participates in investigational teams for FRU's to provide input if required.
• Communicates status of repairs with leads/supervisors and other departments as necessary.
• Provides detailed symptom descriptions for failures uncovered during repair, functional test and calibration to assist in component-level troubleshooting.
• Conducts quality inspection of own or other's work to ensure workmanship standards are met.
• Adheres to GDP guidelines when completing all documentation Initiates material requests.
• Reports quality issues and provides details necessary to create quality notification (VR, PL) records transactions in SAP as needed to preserve traceability.
• Follows all corporate, safety, SOP, DOP procedures and regulations.
• Maintains a clean and orderly workstation.
• Communicates process flow recommendations to Leads/Supervisor/Manager or designee

• Maintains an excellent attendance record

Qualifications

Required Skills and Experience

• Education and/or Experience: Minimum High school diploma and AA or equivalent Minimum of AA or college degree preferred; 1-2 years related experience or training; or equivalent combination of education and experience.
• Language Skills: Ability to read, write and understand English. Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to other employees, supervisors, or engineers
• Mathematical Skills: Ability to do basic math.
• Reasoning Ability: Ability to apply logical understanding to carry out instructions. Ability to deal with situations with several variables. Ability to report actual or potential quality issues. Ability to suggest and implement process improvements.
• Computer skills: Proficient in use of personal computers as part of daily work, including knowledge of the Microsoft Office suite and SAP ERP System, ACCS (Agile) system (our quality system) to retrieve and submit on-line documentation.
• Ability to communicate effectively with technical and non-technical internal customers.
• Acute attention to detail; excellent organizational skills.
• High level of professional integrity and ethics
• Ability to work varying shifts.
• Must have ability to complete training courses.
• Ability to work in a team environment.

Working Conditions

• Ability to lift up to 50lbs.

Able to use office and test equipment in a typical office/light manufacturing environment.

Repetitive motion. Substantial continual motion.

Excellent hand-eye coordination.

Vision abilities required include close, distance, color, depth and ability to adjust focus

Typical production & repairs environment.

General knowledge of clean and organized work areas and practices.

High urgency and stress associated with customer deadlines.

Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone.

Willing and able to work extended hours when necessary

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer.We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

U.S. Export Controls Disclaimer:In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’sstart date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

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