Service Operations Supervisor -- Shrewsbury, MA

Arjo; Shrewsbury (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Medical/Vision/Dental

Wellness programs

401k plan

PTO & holidays

Training & development

Job summary

Arjo in Shrewsbury, MA is seeking a Rentals Service Operations Supervisor to lead day-to-day activities in the medical beds/mattresses Rental Operation. Based at Arjo’s Shrewsbury facility, this operations leader will lead Drivers/Field Reps who fulfill rental orders from local hospitals.

Typical schedule is Monday–Friday, first shift. You will oversee compliance, coaching, supervision of work assignments, and support for Sales and Service with site visits.

Qualifications

• Bachelor’s Degree or related field leadership experience.
• 2+ years of Service Leadership experience.
• Demonstrated ability to supervise employees and manage change and multiple priorities.
• Demonstrated customer service skills.
• Current and valid driver’s license.
• Able to travel overnight 25%.

Responsibilities

• Oversee compliance and track equipment rental orders; coach Service team.
• Supervise work assignments to optimize product, personnel, vehicles, and equipment.
• Conduct customer site visits to support Sales and Service; primary Service contact.
• Participate in interview process for Field Reps/Drivers.
• Contribute to annual performance evaluations and career plans.

Skills

Leadership

Supervision

Customer service

Interviewing

Change management

Travel readiness

Education

Bachelor’s Degree or related field leadership experience

HS Diploma or GED

Tools

Microsoft Office

Job description

What moves you?

Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges.

What moves you?

Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges.

Develop your skills alongside industry professionals serving your community every day!

Arjo’s Rental Service Operations Supervisor leads day-to-activities in the medical beds/mattresses Rental Operation.

Working out of Arjo’s Shrewsbury facility, this operations leader will lead Arjo’s Drivers/Field Reps who fulfill rental orders from local hospitals.

Expected work schedule:

Monday-Friday / first-shift hours

Key day-to-day activities:

• Oversight of operational compliance, tracking of equipment rental orders, coaching Arjo’s Service team.
• Supervision of work assignments and processes to ensure efficient use of product, personnel, vehicles, and equipment.
• Customer site visits in support of Sales and Service activities. Primary contact for Service issues.
• Active role in the interview process for Field Reps/Drivers .
• Provide input in preparation for annual performance evaluations and promotion/assignment considerations.

QUALIFICATIONS:

• Bachelor’s Degree or related field leadership experience. HS Diploma or GED required.
• 2+ years of Service Leadership experience.
• Demonstrated ability to supervise employees and manage change and multiple priorities.
• Demonstrated customer service skills.
• Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Current and valid driver’s license.
• Able to travel overnight 25%.

Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees.

• Total Cash – $75‑90k base salary (DOE) plus performance bonus.
• Benefits – Competitive Medical/Vision/Dental insurance, Wellness Programs, and award‑winning 401k plan.
• Paid time‑off – 15d PTO plus 12 holidays (8 standard/4 floating) and birthday.
• Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com