SERVICE OPERATIONS SUPERVISOR

Micro Center; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading electronics retailer seeks a Service Operations Supervisor to lead a team in the Computer Service Repair Department. This role involves overseeing operations, ensuring customer satisfaction, and managing staff development. Ideal candidates will have supervisory experience and strong communication skills. Join a company that values passion and commitment to customer service.

Benefits

Medical, Dental, and Vision coverage

401K with company match

Paid time off

Employee discounts

Tuition reimbursement

Vendor and company training

Career advancement opportunities

Qualifications

• At least one year of supervisory or management experience preferred.
• Strong communication skills and ability to handle multiple customers.

Responsibilities

• Provide leadership to a team of 8-10+ employees.
• Oversee parts ordering, returns, and quality control processes.
• Monitor department performance across key metrics.

Skills

Communication

Leadership

Problem Solving

Reasoning

Education

High school diploma

Associate's or Bachelor’s degree

Tools

A+ certification

Apple certification

Job description

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MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore offers an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, energy, and commitment define life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We seek individuals who share these values.

We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center’s core promise to take care of our associates and customers, which has contributed to our success over the last 40+ years!

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The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department.

Major Responsibilities:

1. Provide strong leadership, coaching, and direction to a cross-functional team of 8–10+ employees and support staff to drive performance, maintain quality standards, and enhance customer satisfaction.
2. Oversee all parts ordering, returns, and quality control processes to ensure timely execution and high standards in inventory management.
3. Ensure customer service standards are consistently met, managing escalations and complex service issues with professionalism and empathy.
4. Monitor and optimize department performance across key metrics, including customer satisfaction, repair productivity, revenue generation, and operational efficiency.
5. Participate in hiring, onboarding, and staff development, ensuring all team members are equipped with knowledge and support to perform effectively.
6. Assist in creating efficient scheduling to ensure optimal staff coverage during peak and non-peak hours.
7. Maintain up-to-date technical certifications for the service team to ensure compliance and capability in servicing current technologies.
8. Oversee the appearance, organization, and maintenance of the service department and parts room to reflect operational excellence.

Education & Experience:

1. High school diploma or equivalent. An associate's or Bachelor’s degree from a college or technical school is preferred.
2. At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment is preferred. A+ and Apple certifications are required within 120 days of hire.
3. Strong communication skills: ability to communicate professionally, handle multiple customers and projects simultaneously, read, analyze, and interpret business and technical documents, and effectively communicate verbally in various settings.
4. Reasoning and mathematical skills: ability to perform basic calculations, apply algebra, define problems, collect data, and draw valid conclusions.
5. Physical requirements: ability to lift up to 10 pounds regularly, up to 50 pounds occasionally, and stand for prolonged periods.
6. Availability to work flexible shifts including mornings, nights, weekends, and holidays.

Benefits:

• Medical, Dental, and Vision coverage for full-time associates
• 401K with company match
• Paid time off
• Employee discounts, including Friends & Family
• Tuition reimbursement and education discounts
• Vendor and company training
• Career advancement opportunities

Growth Opportunities:

At Micro Center, employees are empowered to set high goals and pursue career growth through effort and achievement. Join us and see how your dedication and loyalty can elevate your career.

Micro Center is an Equal Opportunity Employer.