Service Operations Scheduler

Torrey Holistics; Madison Heights (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Torrey Holistics is seeking a Service Operations Scheduler to plan and schedule service appointments, optimize routes, and coordinate with customers, technicians, and suppliers. You will own updates, confirmations, and follow-ups while maintaining precise records across databases.

You’ll monitor work orders for on-time completion, resolve bottlenecks, and compile real-time reports so the team stays informed. Strong organizational skills and teamwork are essential.

Qualifications

• High school diploma or equivalent required; associate degree a plus.
• Experience in customer service, administration, or service coordination.
• Exceptional organization and multitasking with a detail-first mindset.
• Strong verbal and written communication; proficient with scheduling tools.

Responsibilities

• Plan and schedule service appointments, optimizing routes and timelines.
• Serve as the main contact for service inquiries—updates, confirmations, and follow-ups.
• Maintain precise service records across databases and tracking tools.
• Monitor work orders to ensure on-time completion; resolve bottlenecks.
• Coordinate with technicians, suppliers, and customers to troubleshoot issues and align expectations.
• Align parts with customer delivery windows and collaborate with the parts department on shipping logistics.
• Track service department tools to ensure availability and readiness.
• Compile reports and keep systems current so the team has real-time information.
• Deliver outstanding customer service and support at every touchpoint.

Skills

Customer service

Administration

Service coordination

Organization

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Service Operations SchedulerPicture your day: you open the schedule and orchestrate the flow of work—matching customer requests to the right technician, locking in appointment times, and lining up parts so everything arrives when and where it should. You field questions with calm clarity, keep meticulous records, and move work orders from open to done without missing a detail.As our Service Operations Scheduler, you are the hub of communication—coordinating with customers, technicians, and suppliers to deliver seamless service from first call to final sign-off.What You’ll DoPlan and schedule service appointments, optimizing routes, availability, and customer timelines.Serve as the main point of contact for service inquiries—owning updates, confirmations, and follow-ups.Maintain precise service records and documentation across databases and tracking tools.Monitor work orders to ensure on-time completion; proactively resolve bottlenecks.Coordinate with technicians, suppliers, and customers to troubleshoot issues and align expectations.Align parts with customer delivery windows and collaborate with the parts department on shipping logistics.Track service department tools to ensure availability, accountability, and readiness.Compile reports and keep systems current so the team has real-time information.Deliver outstanding customer service and support at every touchpoint.What You BringHigh school diploma or equivalent; an associate degree is a plus.Experience in customer service, administration, or service coordination.Exceptional organization and multitasking skills with a detail-first mindset.Strong verbal and written communication.Comfort with Microsoft Office and scheduling software.Ability to work independently while collaborating effectively with a team.Growth: We offer professional development opportunities to help you advance your skills and career.