Service Manager

Trustal Recruiting; Orrville (OH); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

Tech package

Job summary

Aire Serv of NE Ohio is seeking an experienced HVAC Service Manager to own the residential service and maintenance department in Orrville, OH. This hands-on leadership role requires driving profitability, mentoring the field team, and optimizing dispatch and inventory to maximize efficiency.

Ideal candidates bring 4–7 years of residential HVAC experience, strong ServiceTitan fluency, and an ownership mindset toward operational improvements. A valid driver's license is required.

Qualifications

• 4 to 7 years of residential HVAC experience, including hands-on experience as an HVAC technician.
• Fluent in ServiceTitan and tech-savvy with modern trade management tools.
• Proactive leader who fixes broken processes and operational leaks.
• Ability to read reports and understand margins with executive collaboration.
• Strong communication skills and track record of building team trust.
• Valid driver’s license with a clean driving record.

Responsibilities

• Drive profitability and operational excellence by increasing departmental service margins while improving service quality.
• Partner with Owner and CFO to analyze operational analytics and KPI performance.
• Master the dispatch board to optimize scheduling and reduce drive times.
• Structure field operations to minimize overtime and maximize regular-hour call completion.
• Provide real-time technical support and guide technicians through diagnostics.
• Conduct field ride-alongs to mentor technicians and gather feedback.
• Build and run training programs focused on technical skills and customer communication.
• Oversee truck stocking standards and purchasing for tools and materials.

Skills

Residential HVAC experience

Leadership and mentoring

Problem solving

People leadership

Driver's license

Tools

ServiceTitan

Job description

HVAC Service Manager

Experience Required: 4-7 Years of Residential HVAC Experience (Tech background required)

About the Opportunity

Are you an experienced HVAC leader who thrives on solving problems, building winning teams, and driving bottom-line results? Aire Serv of NE Ohio is looking for a dynamic, hands-on HVAC Service Manager to take full ownership of our residential service and maintenance department in Orrville, OH.

This is not a sit-behind-the-desk job. We are looking for an action-oriented leader with an ownership mentality who can jump in on Day 1, identify operational bottlenecks, build high team morale, and turn our service division into a high-margin, high-efficiency engine.

What You’ll Do from Day 1

1. Drive Profitability & Operational Excellence

• Take Ownership of Margins: Lead the strategic drive to increase departmental service margins while improving service quality and margin.

• Financial & KPI Analytics: Partner directly with the Owner and CFO to evaluate operational analytics, track performance metrics, and execute strategies that move the profitability needle.

• Master the Dispatch Board: Manage dispatch to optimize schedule flow, eliminate unnecessary drive times, and keep field operations streamlined.

• Eliminate Unnecessary Overtime: Structure field operations and scheduling to keep overtime controlled while maximizing regular-hour call completion.

2. Lead, Coach, & Support the Field Team

• Be the Technical Support Line: Leverage your background as an HVAC technician to be available in real time to answer technical questions and guide techs through tough field diagnostics.

• Conduct Field Ride-Alongs: Regularly jump in the truck for ride-alongs to mentor technicians, audit service quality, and listen to team feedback.

• Training & Continuous Education: Build and run structured, ongoing training programs focused on technical skill development, customer communication, and proper job execution.

• Build Rapport & Culture: Foster a strong team culture rooted in trust, open communication, high morale, and mutual accountability.

3. Purchasing & Fleet Inventory Control

• Ensure Accurate Truck Stocking: Fix inventory gaps by establishing strict, repeatable truck-stocking standards so technicians have the right parts on hand, eliminating wasted trips to supply houses.

• Manage Tech Purchasing: Oversee purchasing for technician tools, equipment, and material needs to keep costs controlled and field teams fully equipped.

What We’re Looking For

• 4 to 7 years of residential HVAC experience, including hands-on experience as an HVAC technician.

• Software Fluency: Must be fluent in ServiceTitan and highly tech-savvy across modern trade management tools.

• Problem-Solver & Owner Mindset: A proactive leader who doesn't wait for direction to fix broken processes or operational leaks.

• Financial & Operational Acumen: Ability to read reports, understand margin drivers, and collaborate with executive leadership on business metrics.

• People Leader: Strong communication skills with a track record of building team trust and driving technician growth.

• Valid driver’s license with a clean driving record.

Compensation & Benefits

We believe in rewarding leaders who take ownership and drive measurable results:

• Competitive Compensation: $85,000 – $95,000 Base Salary + High-Upside Performance Bonuses tied to departmental profitability. (OTE: 95,000-110,000+)

• Insurance: Health, Dental, and Vision insurance options available after 90 days.

• Time Off: Paid Time Off (PTO) and company-observed paid holidays.

• Tech Package: Company-provided smartphone, tablet, and management tools.

• Growth: Ongoing executive coaching and professional development.

Ready to Take the Wheel?

Aire Serv of NE Ohio is an equal opportunity employer.