Service Operations Manager

Wabash; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

Wabash in Columbus, OH, is hiring a Senior Operations Leader to manage shop floor activities, drive Lean initiatives, and optimize costs. You will lead cross-functional teams, develop systems, and coach staff toward higher quality and efficiency.

The role requires 5–8 years of manufacturing leadership, SAP experience, and a track record in cost control, process improvement, and change management. This onsite position emphasizes teamwork and strong communication across the organization.

Qualifications

• Bachelor’s degree preferred in Business, Management or Engineering.
• 5–8 years of progressive leadership experience in manufacturing operations.
• Proficiency with Windows-based software and SAP.
• Knowledge of quality, logistics systems and inventory management.
• Ability to lead through change and manage multiple projects.

Responsibilities

• Manage all operational activities within the assigned area or facilities.
• Plan and develop systems to improve quality and efficiency.
• Lead, coach, and develop staff; participate in hiring and orientation.
• Establish internal goals and metrics; monitor budgets and forecasts.
• Communicate effectively with all areas and the customer base.
• Conduct department meetings and provide timely business reporting.
• Drive Lean manufacturing initiatives and cost optimization.
• Ensure safety, regulatory compliance, and teamwork.

Skills

Leadership experience

Lean manufacturing

Six Sigma

Analytical skills

Problem-solving

Communication skills

Change management

Team collaboration

Safety consciousness

Education

Bachelor's Degree

Tools

SAP

Inventory management systems

Windows-based software

Job description

About the Role:

The role has the responsibility to manage the operational and fiscal activities of the shop floor operation. Plans and develops systems to improve the operating quality and efficiency of the operation. Leads staff in accordance with company policies and procedures. Coaches and develops his/her staff and employees.

Must be able to handle a wide range of roles and responsibilities across different functions of the operation. Must be able to make good decisions on working with various aspects of all operations, including materials, maintenance, and quality. Must be able to communicate with internal sales and external customers.

Your Responsibilities:

• Responsible for all operational activities within the assigned area or facilities
• Plans and develops systems and procedures to improve the quality and efficiency of the assigned area of responsibility
• Analyzes and documents business processes and problems (continuous improvement). Uses Lean manufacturing principles to develop solutions to reduce or optimize operational cost.
• Supervises staff in accordance with company policies and procedures
• Participates in the hiring and orientation of new staff members
• Establishes internal goals & metrics as well as meeting those provided in the assigned area of responsibility
• Assists in the development of and work within budgets that support the annual operating plan and quarterly forecasts
• Coaches and develops team
• Effectively and professionally communicates with all areas within the company as well as the customer base
• Schedules and conducts department meetings
• Provides all business reporting in a timely manner as required
• Other duties as assigned

Let's Talk About You r Qualifications:

• Bachelor's Degree Preferred: Majors Desired: Business, Business Management or Engineering
• 5-8 years of progressive leadership experience in manufacturing operations is required
• Computer proficiency in all Windows based software
• Working understanding of SAP
• Knowledge of quality, logistics systems and inventory management
• Understand business unit goals and metrics
• Must possess the ability to effectively lead the group through change management
• Must be able to manage multiple projects simultaneously and prioritize based on business needs
• Safety conscious, goal oriented, results driven
• Excellent analytical, mathematical, and problem-solving skills
• Excellent organizational, verbal, and written communication skills
• Strong experience in implementing/managing a Lean Manufacturing environment, working knowledge of other industry best practices in process improvement such as Six Sigma and other manufacturing skills and applications
• Possess the ability to thrive in a fast-paced environment.
• Must have the ability to work and participate effectively in a team environment.
• Conduct yourself professionally in an office environment

Leadership Attributes:

At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:

• Embrace Diversity and Inclusion -- Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
• Seek to Listen -- Actively listen to reach the best solution and make the strongest decisions
• Always Learn -- Strive to improve; do not quit or settle for the status quo
• Be Authentic -- Demonstrate honesty, incredible energy, and grit in everything you do
• Win Together -- Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash!

Affirmative Action/EEO Statement:

Wabash is committed to providing equal employment opportunity for its associates and applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated associates.

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