Service Operations Leader | Drive Growth & Team Excellence

Krause Auto Group; Anderson (SC); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Disability insurance

401k matching

Paid time off

PTO after 90 days

Employee events

Career advancement

Employee discounts

Family owned

Job security

Competitive pay

Paid training

Job summary

Krause Auto Group in Anderson, SC is seeking an experienced Automotive Service Director to lead a high-performing service team across multiple brands. This role focuses on delivering exceptional customer experiences while driving service profitability and operational excellence.

You will manage technicians, coordinate daily workflow, and partner with leadership to implement improvements that boost efficiency and customer satisfaction.

Qualifications

• Strong communication skills with customers, employees and vendors.
• Ford experience a plus.
• Technical automotive knowledge.
• Demonstrated ability to manage others.
• Valid driver’s license with clean driving record.
• At least 2 years of automotive service advisor and customer service experience.
• Must be authorized to work in the U.S. without sponsorship.
• Must pass pre-employment background check, MVR, and drug screening.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience by carrying out additional assignments.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries, in person or by phone.
• Spend quality time building relationships with the customers.
• Assist the Service Director in other duties.

Skills

Strong communication

Ford experience

Technical automotive knowledge

People management

Valid driver’s license

2+ years automotive service experience

Hard-working attitude

Interpersonal skills

Work authorization

Background checks / MVR / drug screen

Job description

Krause Auto Group in Anderson, SC is seeking an experienced Automotive Service Director to lead a high-performing service team across multiple brands. This role focuses on delivering exceptional customer experiences while driving service profitability and operational excellence.

You will manage technicians, coordinate daily workflow, and partner with leadership to implement improvements that boost efficiency and customer satisfaction.