Automotive Service Director: Lead High-Performance Teams

Anderson Ford; South Carolina; Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Disability insurance

401k with match

Paid vacations

Holidays

PTO

Employee discounts

Career advancement

Training

Zusammenfassung

Krause Auto Group in Anderson, SC is seeking an Automotive Service Director to lead the service department, manage technicians, and enhance customer satisfaction. This role reports to the Service Director and drives process improvements in a multi-brand, multi-state dealership group.

Ideal candidates bring 2+ years in automotive service advisory, strong leadership, and a passion for developing high-performing teams in a customer-focused environment.

Qualifikationen

• Strong communication skills to deal with customers, employees and vendors.
• Ford Experience a plus
• Technical automotive knowledge
• Demonstrated ability to manage others
• Valid driver's license with clean driving record
• At least 2 years of automotive service advisor and automotive customer service experience
• A hard-working can-do attitude
• Excellent interpersonal and management skills
• Must be authorized to work in the U.S. without sponsorship
• Must pass pre-employment background check, MVR, and drug screening

Aufgaben

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers
• Assist the Service Director in any other duties

Kenntnisse

Communication

Ford Experience

Automotive knowledge

People management

Driver's license

2+ yrs exp

US work authorization

Background check/drug screen

Jobbeschreibung

Krause Auto Group in Anderson, SC is seeking an Automotive Service Director to lead the service department, manage technicians, and enhance customer satisfaction. This role reports to the Service Director and drives process improvements in a multi-brand, multi-state dealership group.

Ideal candidates bring 2+ years in automotive service advisory, strong leadership, and a passion for developing high-performing teams in a customer-focused environment.