Service Operations Leader

Atlantic Forklift Services; West Columbia (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Vehicle allowance

Health insurance with HSA

Dental, vision, disability, life

401k with company match

Paid time off & holidays

Training & coaching

Job summary

Atlantic Forklift Services in Columbia, SC, is seeking a Service Manager to lead our service operations and a team of technicians. You will drive service revenue, ensure safety and quality, and collaborate with operations and parts leadership to exceed customer expectations.

You will oversee recruitment, training, and performance, while managing expenses and ensuring efficient utilization of the service team.

Qualifications

• 2- or 4-year business degree or a combination of education and relevant work experience.
• Minimum of five years’ technical experience in material handling or related industrial equipment industry
• Prior management experience.
• Previous P&L and/or budget responsibility preferred.
• Must demonstrate exceptional computer skills with the ability to use technology with little direction.
• Must possess a clean driving record and a valid driver’s license.

Responsibilities

• Ensure environmental, health and safety compliance within the service department by overseeing that all technical personnel follow and maintain safe work habits in the shop, on the road, and at customer sites.
• Develop and lead technical service team needed to achieve service revenue and profitability goals by managing the recruitment, product training, development and performance of the service technicians.
• Coach, counsel and manage performance for all technical service personnel through development and implementation of individual development plans.
• Work closely with necessary team members to resolve all disputes quickly, ensuring customer satisfaction while managing overall costs. Manage services technician’s expenses and resources. Drive for complete utilization of the service team as well as develop team efficiency.
• Provide quality control of all service jobs to ensure we are meeting and exceeding customer expectations and profitability goals.
• Assist customers, service, sales and parts team by answering questions or directing to the correct personnel, and when necessary, capturing data in our job management system.
• Support service admin team in preparation of service quotes and proposals by providing technical support to reduce the number of “call backs” by having the appropriate technician and the correct part provided timely.
• Local travel to branches required.
• Perform other duties as assigned.
• Adhere to all company policies and procedures.

Skills

Leadership

Communication

Team management

Problem-solving

Planning

Attention to detail

Multitasking

Safety awareness

Education

Bachelor's degree in business

Tools

Microsoft Word

Excel

Outlook

CRM system

Google Chrome

Job description

Atlantic Forklift Services in Columbia, SC, is seeking a Service Manager to lead our service operations and a team of technicians. You will drive service revenue, ensure safety and quality, and collaborate with operations and parts leadership to exceed customer expectations.

You will oversee recruitment, training, and performance, while managing expenses and ensuring efficient utilization of the service team.