Service Operations Lead — Tech Team & Quality

Industrial Valve Sales & Service; Prichard (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

The Service Operations Supervisor role at Industrial Valve Sales & Service oversees daily service operations and leads the service technician team to deliver high-quality repairs, efficient workflows, and on-time delivery. It emphasizes maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.

The position requires hands-on supervision, strong knowledge of valve repair processes, and ability to guide teams

Qualifications

• Experience supervising or leading service or technical teams.
• Strong understanding of valve repair processes, quality standards, and service operations.
• Excellent organizational, leadership, and communication skills.
• Ability to prioritize tasks and manage multiple deadlines effectively.
• Problem-solving mindset with attention to detail.
• Proficiency with service management systems or repair tracking tools.

Responsibilities

• Supervise, schedule, and support service technician staff to ensure optimal productivity and coverage
• Assist the General Manager with aligning shop cost centers with budget
• Ensure all repairs and service work meet company quality standards and customer expectations
• Monitor service timelines and ensure required delivery dates are consistently met
• Review completed repairs for accuracy, completeness, and compliance with procedures
• Provide technical guidance, coaching, and performance feedback to service technicians
• Coordinate with parts, service advisors, and management to resolve workflow or repair issues
• Track service metrics such as turnaround time, rework, and technician efficiency
• Enforce safety policies, procedures, and best practices in the service area
• Assist with hiring, onboarding, and training of new service technicians
• Address customer or internal concerns related to service quality or delays as needed
• Manage shop floor production through the Industrial Valve Intellus Platform

Skills

Leadership

Valve repair knowledge

Organizational skills

Communication skills

Task prioritization

Problem solving

Service management systems

Repair tracking tools

On-site supervision

Tools

Repair tracking tools

Industrial Valve Intellus Platform

Job description

The Service Operations Supervisor role at Industrial Valve Sales & Service oversees daily service operations and leads the service technician team to deliver high-quality repairs, efficient workflows, and on-time delivery. It emphasizes maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.

The position requires hands-on supervision, strong knowledge of valve repair processes, and ability to guide teams