Service Operations Supervisor

Industrial Valve Sales & Service; Prichard (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

The Service Operations Supervisor role at Industrial Valve Sales & Service oversees daily service operations and leads the service technician team to deliver high-quality repairs, efficient workflows, and on-time delivery. It emphasizes maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.

The position requires hands-on supervision, strong knowledge of valve repair processes, and ability to guide teams

Qualifications

• Experience supervising or leading service or technical teams.
• Strong understanding of valve repair processes, quality standards, and service operations.
• Excellent organizational, leadership, and communication skills.
• Ability to prioritize tasks and manage multiple deadlines effectively.
• Problem-solving mindset with attention to detail.
• Proficiency with service management systems or repair tracking tools.

Responsibilities

• Supervise, schedule, and support service technician staff to ensure optimal productivity and coverage
• Assist the General Manager with aligning shop cost centers with budget
• Ensure all repairs and service work meet company quality standards and customer expectations
• Monitor service timelines and ensure required delivery dates are consistently met
• Review completed repairs for accuracy, completeness, and compliance with procedures
• Provide technical guidance, coaching, and performance feedback to service technicians
• Coordinate with parts, service advisors, and management to resolve workflow or repair issues
• Track service metrics such as turnaround time, rework, and technician efficiency
• Enforce safety policies, procedures, and best practices in the service area
• Assist with hiring, onboarding, and training of new service technicians
• Address customer or internal concerns related to service quality or delays as needed
• Manage shop floor production through the Industrial Valve Intellus Platform

Skills

Leadership

Valve repair knowledge

Organizational skills

Communication skills

Task prioritization

Problem solving

Service management systems

Repair tracking tools

On-site supervision

Tools

Repair tracking tools

Industrial Valve Intellus Platform

Job description

Job Summary

The Service Operations Supervisor is responsible for overseeing daily service operations and managing the service technician team to ensure high-quality repairs, efficient workflows, and on-time delivery. This role focuses on maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.

Description

Job Summary

The Service Operations Supervisor is responsible for overseeing daily service operations and managing the service technician team to ensure high-quality repairs, efficient workflows, and on-time delivery. This role focuses on maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.

Key Responsibilities

• Supervise, schedule, and support service technician staff to ensure optimal productivity and coverage
• Assist the General Manager with aligning shop cost centers with budget
• Ensure all repairs and service work meet company quality standards and customer expectations
• Monitor service timelines and ensure required delivery dates are consistently met
• Review completed repairs for accuracy, completeness, and compliance with procedures
• Provide technical guidance, coaching, and performance feedback to service technicians
• Coordinate with parts, service advisors, and management to resolve workflow or repair issues
• Track service metrics such as turnaround time, rework, and technician efficiency
• Enforce safety policies, procedures, and best practices in the service area
• Assist with hiring, onboarding, and training of new service technicians
• Address customer or internal concerns related to service quality or delays as needed
• Manage shop floor production through the Industrial Valve Intellus Platform

Requirements

Qualifications

• Previous experience supervising or leading service or technical teams
• Strong understanding of valve repair processes, quality standards, and service operations
• Excellent organizational, leadership, and communication skills
• Ability to prioritize tasks and manage multiple deadlines effectively
• Problem-solving mindset with attention to detail
• Proficiency with service management systems or repair tracking tools (required)

Preferred Experience

• 3+ years of experience in a valve repair service, maintenance, or repair environment
• Prior supervisory or team lead experience
• Experience improving service efficiency, quality, or turnaround time