Service Operations Intern

101 Bloom Energy; Concord (NH); In loco; USD 50.000 - 54.000; Part-time

Descrizione del lavoro

Bloom Energy Corporation is offering a summer internship on-site at our Concord, NH office. The intern will work within Field Service Operations to modernize incident management, streamline data capture using AI-enabled tools, and support cross-functional teams with process improvements in inventory and logistics.

Ideal candidates are pursuing a Bachelor's degree in Business Administration, Data Science, Data Analytics, or Mathematics and are expected to graduate between spring 2027 and summer

Competenze

• Bachelor's degree in Business Administration, Data Science, Data Analytics, or Mathematics; graduates 2027–2028.
• Experience with machine learning/AI development is a plus.
• Strong communication and problem-solving skills.

Mansioni

• Identify, support, and coordinate process improvements including inventory management, logistics and reverse logistics, software rollout, and vendor management
• Collaborate with cross-functional teams to identify pain points and inefficiencies in current processes to drive process improvement
• Materials, logistics, and transaction support – coordination with Supply Chain for parts replenishment, stocking levels and logistics improvements
• Administrative support – data entry, onboarding/off-boarding technicians, maintaining parts and sites lists, creating purchase orders and reconciling invoices
• Create dashboards and data visualizations (Tableau, Quickbase, Salesforce) for reporting

Conoscenze

Analytical thinking

Communication

Project coordination

Problem solving

Formazione

Bachelor's in Business Administration

Bachelor's in Data Science

Bachelor's in Data Analytics

Bachelor's in Mathematics

Strumenti

Salesforce

QuickBase

Tableau

No-code/low-code platforms

Descrizione del lavoro

This is a summer internship starting May/June and is fully on-site at the listed office location.

Company Overview At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it a reality. For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

Department Overview

Field Service Operations is responsible for admin activities and applications support for the greater Field Service team. We work with cross functional teams to resolve issues seen in the field or to create new processes to relieve the burden of new workflows.

Intern Project

Intern Project Interns will have a primary project during the summer internship and may work on additional projects. While the project could change by the time of the internship, we anticipate that the main project will involve the following:

• Modernize pre-COO PSV incident management by integrating Quickbase “OK to Start” directly into Salesforce Mobile Service Appointments.
• Use AI-enabled voice capture and criteria-driven forms to reduce manual entry and navigation, while standardizing PSV data for reporting and future system integrations.

Position Responsibilities

• Identify, support, and coordinate process improvements including inventory management, logistics and reverse logistics, software rollout, and vendor management
• Collaborate with cross-functional teams to identify pain points and inefficiencies in current processes to drive process improvement
• Materials, logistics, and transaction support – responsible for coordination with Supply Chain for parts replenishment, stocking levels and logistics improvement opportunities, ensuring accurate inventory transactions by Field Technicians
• Administrative support – coordinate administrative support for Field Service operations that includes data entry, organization, analysis, on-boarding and off-boarding technicians, maintaining spare parts list and sites list; creating purchase orders and reconciling invoices, creating and revising procedures
• Coordinate with other internal partners to maintain Service documentation
• Provide initial and on-going administrative training to Field Service Technicians
• Optimization/ Operations Research to scale the organization
• Complete optimization problem, setup, and execution
• Develop and maintain applications in QuickBase & Salesforce
• Create clear and concise data visualization dashboards (Tableau, Quicksight, and Salesforce)

Minimum Qualifications

• Currently a student earning a Bachelor’s degree in Business Administration, Data Science, Data Analytics, Mathematics, or any relevant discipline to Customer Success / Customer Experience
• Must be graduating between spring 2027 and summer 2028

Desired Qualifications

• Experience with machine learning/AI development for predictive models
• Experience with Salesforce or other CRM’s
• Familiarity with no code low code environments like QuickBase
• Ability to work independently with decisive and thoughtful decisions
• Strong communication and presentation skills
• Strong analytical and problem-solving skills
• 1 year of experience in operations and/or analytics
• Strong ideas in optimization, estimation & data analysis techniques
• Experience as a project lead or important technical contributor

Visa Sponsorship

Bloom Energy is unable to provide VISA sponsorship to interns or new grad hires on an F-1, J-1 or other visa for this position, regardless of CPT or OPT status.

EOE Statement

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodation, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

Salary Statement

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position is based on various factors including, but not limited to, relevant skills and experience. Salary Ranges: $36.00 - $39.00

Bloom Energy's mission is to make clean, reliable energy affordable for everyone in the world. With roots in NASA’s Mars Program, the company’s founder, chairman, and Chief Executive Officer, Dr. K.R. Sridhar, developed an innovative fuel cell technology that is shifting the energy paradigm and redefining the electric power market. The Bloom Energy Server is a distributed electric power solution built for the digital age and capable of delivering highly reliable, uninterrupted, 24x7 constant power that is also clean and sustainable. Bloom’s unique on-site power generation systems are among the most efficient on the planet, providing significantly reduced operating costs and producing dramatically lower greenhouse gas emissions. By generating power where it is consumed, Bloom Energy offers increased electrical reliability and improved energy security, providing a clear path to energy independence.

Some of the largest companies in the world trust Bloom Energy to provide their businesses with clean, reliable and resilient energy. Bloom’s customers include many Fortune 100 companies and leaders in manufacturing, data centers, healthcare, retail, higher education, utilities, and other industries. The company, headquartered in San Jose, California, is growing quickly and looking to add to its dynamic team. Stay up to date with Bloom Energy through our social channels.