Service Operations Coordinator – Power Systems

Milton CAT; Londonderry (NH); On-site; Full time

Job summary

Milton CAT seeks a proactive Service Operations Coordinator to enhance operational efficiency in their Power Systems Field Service team. Responsibilities include managing technician schedules, facilitating customer interactions, and providing administrative support. The ideal candidate will ensure outstanding service delivery and possess strong organizational and communication skills, with potential growth opportunities within the company.

Benefits

Paid Time Off + 8 company-paid holidays

Medical, Dental, and Vision insurance options

Disability & Life Insurance Packages

Competitive Retirement Plan

Tuition Reimbursement for full-time employees

Safety and Wellness Program

Employee Referral Program

Qualifications

• Ability to work in a dynamic and fast-paced service environment.
• Must be able to perform duties with a sense of urgency, exceeding customer expectations.
• Prior CAT dealer experience is a plus.

Responsibilities

• Manage technician scheduling and field service coordination.
• Answer phones and handle requests for service and quotes efficiently.
• Order necessary parts for service shop and field service calls.

Skills

Strong written and verbal communication skills

Problem-solving skills

Organizational skills

Education

High school diploma or equivalent (GED)

College or trade school preferred

Tools

Computer software (Word, Excel, etc.)

Job description

Service Operations Coordinator – Power Systems

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Service Operations Coordinator – Power Systems

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Milton CAT is seeking a detail-oriented and proactive Service Coordinator to support our Power Systems Field Service team, focusing on industrial engines and generators. In this pivotal role, you’ll manage technician scheduling, field service coordination, and provide critical support to ensure operational efficiency and outstanding customer satisfaction.

Pay Range: Minimum starting rate is $27.00 per hour depending on experience.

Responsibilities

• Customer Interaction: Answer phones and handle requests for service and quotes efficiently.
• Scheduling: Confirm customer appointments and assist in scheduling, routing, and assigning tasks to service technicians.
• Administrative Support: Open and update invoices and work orders as needed.
• Parts Management: Order necessary parts for both service shop and field service calls.
• Quote Assistance: Help with incremental repair quotes, providing clear and precise information.
• Timecard Entries: Assist with timecard entries to ensure accurate tracking of work hours.
• Lead Management: Pass on leads for work to other departments, fostering collaboration and efficiency.
• Customer Support Agreement Coordination: Work closely with the CSA Department to meet their needs and support their operations.
• Collaboration: Work closely with multiple supervisors and technicians across departments.
• Flexibility: Be ready to work after hours when needed to meet customer demands and ensure satisfaction.
• Confidentiality: Maintain confidentiality regarding pricing, promotions, inventory, customer lists, and financial reports.
• Supportive Role: Emphasize timely closing of service calls, supporting supervisors from all departments.
• Versatility: Cover absences in other positions within the Service department as needed, showcasing your adaptability.
  
  

Why Milton CAT?

Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you’re looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you.

Join an exceptional team that cares about you and invests in your future. Our excellent benefits include:

• Paid Time Off + 8 company-paid holidays
• Medical, Dental, and Vision insurance options for employees and their families
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement – available to FT employees with 1 year+ of service
• Safety and Wellness Program
• Employee Referral Program
  
  

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast paced service environment.
• Prior CAT dealer experience is a plus.
• Prior exposure to generators, including mechanical and electrical systems, is highly desirable.
  
  

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and a drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Machinery Manufacturing

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