Service Operations Coordinator - ONSITE

Danaher Corporation; Boston (MA); On-site; USD 39,000 - 43,000; Full time

Job summary

Leica Microsystems, a Danaher operating company, is seeking a Service Operations Coordinator to act as the primary liaison between customers, Field Service Engineers and internal teams, ensuring timely service execution and an outstanding customer experience. This role is fully onsite at either Deerfield, IL or Waltham, MA and reports to the Sr.

Customer Support Manager. A high school diploma and 1+ year in customer service with Salesforce/SAP are required; a degree is a plus.

Qualifications

• High School Diploma or GED equivalent required.
• 1+ year experience in customer service, dispatching, service coordination, or order management.
• 1 year experience with Salesforce, SAP, or similar business systems.

Responsibilities

• Respond to customer inquiries via phone, email, and web-to-case channels.
• Manage customer quotes, purchase orders, and service requests, coordinate service scheduling, work orders, and parts orders.
• Maintain accurate records in Salesforce and SAP, and communicate service updates and resolve customer issues through cross-functional collaboration.

Skills

Customer service

Dispatch coordination

Salesforce/SAP

Education

High School Diploma

Associate/Bachelor’s degree

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the future with us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The Service Operations Coordinator serves as the primary liaison between customers, Field Service Engineers, and internal teams, ensuring timely service execution and an outstanding customer experience.

This position reports to the Sr. Customer Support Manager, is part of the Technical Service team, and will be fully ONSITE at either of our facilities in Deerfield, IL OR Waltham, MA.

In this role, you will have the opportunity to:

• Respond to customer inquiries via phone, email, and web-to-case channels.
• Manage customer quotes, purchase orders, and service requests, coordinate service scheduling, work orders, and parts orders.
• Maintain accurate records in Salesforce and SAP, and communicate service updates and resolve customer issues through cross-functional collaboration.

The essential requirements of the job include:

• High School Diploma or GED equivalent required.
• 1+ year experience in customer service, dispatching, service coordination, or order management.
• 1 year experience with Salesforce, SAP, or similar business systems.

It would be a plus if you also possess previous experience in:

• Associate’s or Bachelor’s degree

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info (https://leplb1040.upoint.alight.com/ah-angular-afirst-web/#/web/danaher/cp/preauth-home) .

The hourly range for this role is $28.00 – $31.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

#LI-AP1

#LI-Onsite

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].