Service & Operations Coordinator

Floor Coverings International; Village of Buchanan (NY); On-site; Part time

Job summary

A leading flooring company is seeking a part-time Service & Operations Coordinator in Buchanan, NY. This role focuses on customer service and operational management, critical to business growth. Ideal candidates are organized, detail-oriented, and experienced in customer service. Opportunities for full-time employment exist as the business expands.

Benefits

Performance-based bonuses

Professional development and mentorship

Supportive culture with community values

Qualifications

• Two years of customer service experience required.
• Organized and detail-oriented with the ability to work independently.
• Intermediate skill level with Microsoft Office.

Responsibilities

• Maintain strong relationships with customers and convert inquiries into appointments.
• Manage daily office and warehouse operations.
• Assist with marketing objectives and material orders.

Skills

Customer Service

Communication

Organizational Skills

Detail Oriented

Tools

Microsoft Office

Windows PCs

Job description

Company: Floor Coverings International of Northern Westchester, NY Position: Service & Operations Coordinator Location: 3199 Albany Post Rd, Ste 304, Buchanan NY, 10511 Position Type: Part-Time Onsite, 30 – 35 hours per week Compensation: $25 per hour
Floor Coverings International (FCI) is the #1 mobile flooring company in North America. With over 300 locations across the United States and Canada, our unique business model allows customers to invest in quality new floors without leaving their home. Our unique shop-at-home consultation and “service first” installation process has resulted in over 400,000 happy customers and counting, giving us a nation-wide 4.9-star review rating.

As our Service & Operations Coordinator, you will be one of the key drivers to the growth and expansion of our Putnam & Northern Westchester, NY territory. You will be instrumental in driving the expansion of our business. Our territory is locally owned and operated, and we are seeking an exceptional individual to serve as the administrator of our location’s operations and service needs.

Please Note: FCI of Westchester has a contingent plan, subject to business needs, to convert this position to a full-time role 3 – 9 months after our opening on July 21st, 2025. Our company’s mission statement is for all employees to be rewarded for their contribution to our company’s growth.

Benefits & Opportunities:

• Innovative Business Model: Work with cutting-edge technology hardware and a Salesforce powered project, service, & sales SaaS solution. This role offers firsthand experience in an innovative technology & service-first approach company that is redefining the home-improvement industry.
• Business Success Impact: Your contributions will help drive the operational excellence and efficiency of our territory. As one of three people driving this business from the start, you won’t just be another employee—you’ll be a key contributor with an indisputable impact on the company’s growth.
• Company Growth & Performance Incentives: Performance-based bonuses in exchange for company success will be given, ensuring your contributions are rewarded.
• Supportive & Locally Owned Culture with National Resources: You’ll enjoy the best of both worlds—a locally owned and operated franchise that values community and individual contributions, backed by a national brand with robust resources and over 300 locations.
• Professional Development & Mentorship: Our company is committed to investing in your success. You’ll have access to training programs, mentorship from seasoned professionals, and opportunities to refine your skill set.

Key Responsibilities:

• Maintain strong relationships with customers & convert leads and inquiries to in-home consultation appointments.
• Administration of daily office, warehouse, & delivery operational needs. Keeping the site organized and professional.
• Assist with the development and delivery of the company’s marketing objectives.
• Assist with the precise ordering of necessary materials for flooring installation jobs and follow up on delivery.
• Communicate with customers and installers regularly and effectively on installation start dates, details, and changes.
• Follow up with customers regularly to ensure their 100% satisfaction. Work with management closely in addressing any customer service escalation needs.
• Assist the President with financial and bookkeeping tasks.
• Due to the realities of how small businesses operate, it is imperative that all employees accept new and changing responsibilities as FCI of Northern Westchester grows and adapts over time.

Requirements:

• The willingness to become a dedicated, full-time salaried employee if and when the business scales to support.
• An intermediate level of skill and experience with Microsoft Office and Windows PCs.
• Two years of customer service experience and strong communication skills.
• Organized and detail oriented with the ability and willingness to work and execute without constant supervision.

* Floor Coverings International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other legally protected status. *

** We especially encourage recent business-oriented college graduates or service experienced Office Managers to apply. However, all qualified candidates are welcome to apply even if they come from diverse backgrounds or nontraditional paths. **