Service Operations Coordinator

HCI Systems, Inc; Ontario (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Paid holidays

Life insurance (low-cost)

Weekly pay

Wellness programs

Pet insurance

Job summary

HCI Systems, Inc. is a fast-growing fire and life safety company seeking a dynamic Service administrator to join our team. You will manage multiple phone lines, schedule testing and service appointments, coordinate with field technicians, and handle invoicing and contract administration.

Proficiency in Word, Excel, and Outlook is required. We offer comprehensive benefits and a stable work environment. Join a collaborative team and support operations across sales, warehouse, and field teams.

Qualifications

• Associates degree or equivalent work experience.
• 2+ years of scheduling and/or dispatching experience.
• Ability to participate productively in a diverse team environment with Sales, Operations, Warehouse, and Field Technicians.
• Familiarity with service and/or construction environment is desired.
• Highly motivated with strong interpersonal and communication skills.
• Typing speed 45+ WPM.
• HCI Systems, Inc. provides excellent pay and benefits including medical, dental, vision, paid time off, paid sick leave, paid holidays, life insurance access, and a 401k retirement plan with company match.

Responsibilities

• Manage 3 phone lines to coordinate client expectations and schedule/issue service work orders.
• Plan testing and repair appointments with clients and building personnel.
• Handle 200-300 testing contracts monthly and coordinate logistics for 25+ field technicians.
• Review completed service orders and process billings for invoicing.
• Proactively analyze and improve processes for efficiency.
• Collaborate with internal staff to improve work and problem-solving.
• Identify client needs and perform high-volume administrative duties.
• Provide strong oral and written communication and timely responses to inquiries.
• Interpret and execute client contractual expectations and meet service deadlines, ensuring quality.
• Maintain proficiency with Word, Excel, and Outlook.

Skills

Scheduling

Dispatching

Communication

Interpersonal skills

Typing 45+ wpm

Education

Associates degree

Tools

Microsoft Word

Excel

Outlook

Job description

HCI Systems, Inc. is a fast-growing fire and life safety company seeking a dynamic Service administrator to join our team. You will manage multiple phone lines, schedule testing and service appointments, coordinate with field technicians, and handle invoicing and contract administration.

Proficiency in Word, Excel, and Outlook is required. We offer comprehensive benefits and a stable work environment. Join a collaborative team and support operations across sales, warehouse, and field teams.